Zappix Products

The suite of Zappix CX products caters to the various needs of customer care professionals. Let Zappix help you provide the best service to your customers and the best tools for your business.

Visual IVR

Visual IVR provides a faster, better, and more efficient experience for customers calling your contact center

On-Demand Apps

On-Demand Apps swiftly solve customer needs and deflect calls away from customer service agents

Outbound Engagement

Outbound Engagement connects with your customers through any channel at the best time possible

Agent Collaboration Tools

Agent Collaboration Tools convey context to customers and agents to create more successful resolutions

Analytics Suite

The Zappix Analytics Suite provides key insights for every level of business from operations to the C-Suite

Zappix Studio

Create and amend your solutions without coding with the best in class drag-and-drop Zappix Studio

Customer Service RPA

Customer Service RPA is purposefully built to provide the perfect amount of automation for self-service solutions

Survey Engine

Survey Engine captures more direct feedback from customers and turns those conversations into action

The Visual IVR Advantage

Visual IVR On-Demand increases self-service, lowers calls to live agents, and saves money at contact centers while providing a virtual app environment streamed directly to smartphones that users in our mobile-oriented society love.

Transform the customer journey during contact center interactions with Visual IVR solutions. Improve Create new revenue opportunitie with promotional banners, and understand customer behavior with actionable analytics.

NPS Ease of Use Score
Fewer Seconds AHT
Call Containment Rate
Users Return Directly
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