Zappix Products
The suite of Zappix CX products caters to the various needs of customer care professionals. Let Zappix help you provide the best service to your customers and the best tools for your business.
Visual IVR
SEE THE FUTURE
A faster, better, and more efficient experience for customers calling into your contact center.
Zappix Visual IVR is a revolutionary digital & visual self-service tool enabling customers to swiftly resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).
Your business will enjoy improved customer satisfaction, less agent burnout and reduced costs.
On-Demand Apps
EMPOWER CUSTOMERS
Give your customers instant access to self-service virtual apps to swiftly solve their needs and avoid a call to customer service or an needless native app download.
Customers immediately enjoy On-Demand Apps whenever they need them, through any channel they choose. Zappix On-Demand Apps provide all the advantages of native apps without the cost to build and the effort to maintain them.
Speedy implementation, instant access, immediate updates, and omnichannel connections create a superior self-service experience.
Proactive Engagement
REACH OUT TO CUSTOMERS
Connect with your customers through the best channel available at the best time possible.
Targeted, personalized communication guides customers to the service solutions they need, cultivating the best customer experience and providing a comprehensive end-to-end solution.
Zappix Proactive Engagement leverages digital and voice channels to get the right message to the right audience exactly when they need it.
Agent Assist
EMPOWER AGENTS
Give agents more context and caller information and enhance their capabilities to create more successful resolutions.
If a Zappix user decides to talk with a live agent, Zappix transfers the entire customer journey to the agent. Every form filled and option selected in Zappix interfaces is sent directly to agents.
Agent-initiated self-service tools improve CX and find a successful resolution faster by sending the caller text messages and emails with links to forms, videos, FAQ pages and more that expedite the assistance process when needed.
An On-Demand Advantage
Visual IVR and On-Demand Apps increase self-service, lower calls to live agents, and save money for contact centers while providing a seamless, automated customer experience that users in our mobile-oriented society love.
Transform the customer journey during contact center interactions with Visual IVR solutions. Create new revenue opportunities with promotional banners, and understand customer behavior with an actionable Analytics Suite.
NPS Ease of Use Score
Fewer Seconds AHT
%
Call Containment Rate
%