Zappix Products

The suite of Zappix CX products caters to the various needs of customer care professionals. Let Zappix help you provide the best service to your customers and the best tools for your business.

Digital Outreach


Connect with your customers at exactly the right moment through SMS, email, or whichever channel suits your customers best.

Revolutionize your customer engagement and dramatically increase campaigns’ success with Zappix’s cutting-edge technology engine. This innovative solution empowers enterprises to digitally connect with their customers through targeted text messages, emails, and outbound calls, all seamlessly orchestrated by automated workflows.


Digital Self-Service

empower customers

Deflect calls away from voice channels and live agents by providing omnichannel Digital Self-Service designed to meet the needs of modern customers.

Transform your customer service landscape with Digital Self-Service – where efficiency meets results. Revolutionize your approach, reduce costs, and elevate customer satisfaction with a solution designed to meet the demands of the modern, digitally empowered consumer.

Zappix Visual IVR is a revolutionary digital & visual self-service tool enabling customers to swiftly resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).

Digital Agent Assist


Accelerate agent productivity with in-call intelligence, smart self-service modules, and workflow process automation

Digital Agent Assist optimizes every agent interaction.  Revolutionize customer engagement with Zappix’s innovative solution to empower agents, enhance call handling, and elevate customer satisfaction. Digital Agent Assist delivers digital self-service automation tools from the agents directly to customers via text and email messages, providing a seamless and efficient interaction experience.

An On-Demand Advantage

Visual IVR and On-Demand Apps increase self-service, lower calls to live agents, and save money for contact centers while providing a seamless, automated customer experience that users in our mobile-oriented society love.


Transform the customer journey during contact center interactions with Visual IVR solutions. Create new revenue opportunities with promotional banners, and understand customer behavior with an actionable Analytics Suite.

NPS Ease of Use Score
Fewer Seconds AHT
0 %
Call Containment Rate
0 %
Users Switch To Self-Service Permanently
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