The suite of Zappix CX products caters to the various needs of customer care professionals. Let Zappix help you provide the best service to your customers and the best tools for your business.
Revolutionize your customer engagement and dramatically increase campaigns’ success with Zappix’s cutting-edge technology engine. This innovative solution empowers enterprises to digitally connect with their customers through targeted text messages, emails, and outbound calls, all seamlessly orchestrated by automated workflows.
Transform your customer service landscape with Digital Self-Service – where efficiency meets results. Revolutionize your approach, reduce costs, and elevate customer satisfaction with a solution designed to meet the demands of the modern, digitally empowered consumer.
Zappix Visual IVR is a revolutionary digital & visual self-service tool enabling customers to swiftly resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).
Digital Agent Assist optimizes every agent interaction. Revolutionize customer engagement with Zappix’s innovative solution to empower agents, enhance call handling, and elevate customer satisfaction. Digital Agent Assist delivers digital self-service automation tools from the agents directly to customers via text and email messages, providing a seamless and efficient interaction experience.
Visual IVR and On-Demand Apps increase self-service, lower calls to live agents, and save money for contact centers while providing a seamless, automated customer experience that users in our mobile-oriented society love.
Transform the customer journey during contact center interactions with Visual IVR solutions. Create new revenue opportunities with promotional banners, and understand customer behavior with an actionable Analytics Suite.
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Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.