Proactive Engagement

REACH OUT TO CUSTOMERS

Connect with your customers through the best channel available at the best time possible
Targeted, personalized communication guides customers to the service solutions they need, cultivating the best customer experience and providing a comprehensive end-to-end solution.
Zappix Outbound Engagement leverages digital and voice channels to get the right message to the right audience exactly when they need it.

Outbound Engagement is transforming no-shows for healthcare providers:

Learn How

Business Benefits

Call Deflection

Preempt customer service calls and enhance CX by proactively messaging customers before they need to complain.

Net Promoter Score

Zappix experiences earn an average NPS over 82 thanks to fast solutions and user-friendly interfaces.

TIMELY MESSAGES

Connect when it counts

Reach out to customers proactively and streamline the engagement process with Zappix Outbound Engagement. Confirm appointments, inform or prepare customers, and get ahead of the curve on customer service interactions by sending the right message to the right customers at the right time.

 

INTEGRATED RPA

Automate messages

Zappix Outbound Engagement integrates directly with backend systems and databases to automatically pull contact information and fill out messaging campaigns. Manage each campaign directly, and set messages to send automatically at established times, on given dates, or after specified customer actions.

CHANNEL CHOICES

Have your voice heard

Engage with your customers through any digital channel to make sure consumers stay continuously updated. Text messages, emails, robocalls, and more make sure customers see and hear what you want them to know, and connect them to the Zappix On-Demand App to self-serve their needs.

Capabilities that grow with you

Omni-channel

Integrate all your visual channels and support faster customer experiences from voice IVR, email, text messages, and more.

Self-service

Empower consumers to solve customer service issues on their own with integrated Visual IVR and powerful digital forms.

Brand customization

Make sure every Visual IVR menu conveys the same brand and messaging as the material you already distribute to customers.

Seamless integrations

Zappix Outbound Engagement seamlessly integrates with any partner or third-party platform and database you use.

Multi-lingual

Zappix Visual IVR can be deployed in any language, making the solution flexible for every market you do business in.

User behavior analytics

Understand user trends and see exactly how Visual IVR enhances your CX thanks to automatic user behavior tracking.

Resources

White Papers

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Zappix Fact Sheet

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Outbound Engagement Fact Sheet

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Debt Collection Fact Sheet

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The New BPO Profit Center