Digital Outreach

Empower Customers

Send the right message, at the right time, to the right person, via the right media.

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Revolutionize your customer engagement with our cutting-edge technology engine. This innovative solution empowers enterprises to effortlessly connect with their customers through targeted text messages, emails, and even automated robocalls, all seamlessly orchestrated by automated workflows.

Zappix Digital Outreach leverages digital and voice channels to get the right message to the right audience exactly when they need it.

Business Benefits

Call Prevention

Preempt customer service calls and enhance CX by proactively messaging customers before they need to complain.

Proactive Engagement

Digital outreach in customer service provides accessibility around the clock, allowing customers to seek assistance at their convenience, irrespective of time zones or business hours.

Improve Customer Experience

Zappix experiences earn an average NPS over 82 thanks to fast solutions and user-friendly interfaces.

Cost Efficiency

Utilizing digital channels for customer service can be cost-effective compared to traditional methods. Automated responses, chatbots, and self-service options reduce the need for extensive human resources, and helps to automate workflows.

Send the right message, at the right time, to the right person, via the right media

Key Capabilities

Multi-Channel Communication

Reach your audience through the channels they prefer – text messages, emails, or outbound calls – all from a single, integrated platform.

Automated Workflows

Streamline your communication strategy with automated workflows. Set triggers, define responses, and let Digital Outreach handle the rest, ensuring timely and relevant interactions.

Personalized Messaging

Tailor your messages based on customer data and interactions. Foster a sense of connection by delivering content that resonates with individual preferences.

Scheduling

Plan your outreach campaigns in advance with intuitive scheduling features.

Analytics

Track the performance of your campaigns through detailed analytics, gaining insights to optimize future engagements.

Compliance & Security

Rest easy knowing that your communications comply with regulations. Digital Outreach prioritizes data security and ensures that your customer interactions adhere to industry standards.

Proactively Engage Customers

Inform customers about updates and help prevent calls coming into the contact center.

Reach out to customers/patients/employees with requests for information.

Inform patients about preparations needed prior to procedures and improve preparedness for appointments.

timely messages

Connect when it counts

Reach out to customers proactively and streamline the engagement process with Zappix Digital Outreach. Confirm appointments, inform or prepare customers, and get ahead of the curve on customer service interactions by sending the right message to the right customers at the right time.

Integrated RPA

Automate messages

Enhance your communication strategy with automated workflows and integrated message cadences. Plan your outreach campaigns efficiently by leveraging intuitive scheduling features, setting triggers, defining responses, and coordinating messages across various channels. This approach optimizes timing for increased engagement, ensuring well-structured and effective message sequences.

CHannel Choices

Omnichannel Access

Reach your audience through the channels they prefer – text messages, emails, or outbound calls – all from a single, integrated platform. Make sure consumers stay continuously updated. Text messages, emails, robocalls, and more make sure customers see and hear what you want them to know, and connect them to the Zappix On-Demand App to self-serve their needs.