Retail

Seamlessly connected customer care

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NPS Ease of Use Score
-
Fewer Seconds AHT
%
Call Containment Rate
%
Customers Return Directly
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Increase Self Service

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Reduce Calls to Live Agents

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Lower Costs at Contact Centers

Use Cases

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Order Tracking

Immediately serve customers tracking information when they call contact centers equipped with any legacy IVR platform
account management use case

Account Management

Let customers change payment methods, adjust favorites, create lists, and manage every aspect of their accounts
store locator use case

Store Locator

Use geolocation to show callers where to find you
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Targeted Banners

Add promotional banners to any Multi Menu page
returns use case

Returns

Submit returns and download shipping labels
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How-To Videos

Show customers how to use their new purchase

Always On

A truly omnichannel customer care solution, the Zappix Always On platform connects users to transformative visual technology no matter what channel they choose. Link from websites, connect users in emails, even embed Zappix in QR codes on printed materials. Smoothly connect customers to digital self-service capabilities everywhere they interact with Always On equipped enterprises.

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On Demand

Answer the exact customer service question callers ask for faster and more effectively than they've ever experienced. Revolutionary visual technology is streamed directly to smartphones when callers select the Zappix On Demand experience from traditional IVR menus.

Multi Menu

Zappix Multi Menu users elegantly transfer between WIZMO tracking, editing account information, and every other customer care need with transformative digital self-service technology streamed directly to customer smartphones.

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Retail

Retail

Real-time customization and analytics

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Play Video

Increase Self Servce

Reduce Calls to Live Agents

Lower Costs at Contact Centers

mobile verticals icons
Order Tracking
Immediately serve customers tracking information when they call contact centers equipped with any legacy IVR platform
Account Management
Let customers change payment methods, adjust favorites, create lists, and manage every aspect of their accounts
Store Locator
Use geolocation to show callers where to find you
Targeted Banners
Add promotional banners to any Multi Menu page
Returns
Submit returns and download shipping labels
How-To Videos
Show customers how to use their new purchase

Always On

A truly omnichannel customer care solution, the Zappix Always On platform connects users to transformative visual technology no matter what channel they choose. Link from websites, connect users in emails, even embed Zappix in QR codes on printed materials. Smoothly connect customers to digital self-service capabilities everywhere they interact with Always On equipped enterprises.

On Demand

Answer the exact customer service question callers ask for faster and more effectively than they've ever experienced. Revolutionary visual technology is streamed directly to smartphones when callers select the Zappix On Demand experience from traditional IVR menus.

Multi Menu

Zappix Multi Menu users elegantly transfer between WIZMO tracking, editing account information, and every other customer care need with transformative digital self-service technology streamed directly to customer smartphones.