Zappix Product Guides
Digital Patient Engagement
Precision-Targeted Digital Patient Engagement
Deploy surgically targeted messaging to patients at precisely the right time with zero disruption to your operations
- Reduce Unnecessary Rescheduling — interactive, digital patient engagement reduces no-shows and reschedules
- Increase Patient Preparedness — deliver reminders and instructions to patients exactly when they need to hear them through end-to-end automation
- Zero Operational Disruption — Zappix On-Demand Solutions seamlessly integrate with every EHR and back-end system with smart APIs
- Improve Staff Utilization — Zappix RPA automatically engages patients and updates databases to free medical staff to focus on providing the best care possible
Throughout the week preceding an appointment, Zappix automated patient engagement alerts patients of what medication to take and where to pick it up, the importance of fibre and water intake, directions and parking information for their procedure location, reminders at scheduled intervals the day of their procedure, and follows up after the procedure with a health check in & satisfaction survey.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.) and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.