Agent Assistant

Equip agents with real-time context and AI-driven workflows to improve resolution speed, reduce handle time, and enhance the overall customer experience.

Agent Assistant Capabilities

Agent Initiated Self-Service

Live
Chat

Upload an Image

Send Links to Specific Pages

Desktop
Screen Share

Built For Shared Success

Businesses

Accelerate live calls to reduce average handling time, lower costs, and improve customer satisfaction.

Customers

Reduce customer effort, streamline calls to shorten time spent on the phone, and save links to self-service to use again later.

Agents

Make interactions faster and easier, removing mundane, tedious tasks from agents’ plates & reducing agent burnout.

Agent-Initiated Self-Service Tools

Self-Service Smart Forms

Enable callers to fill dynamic forms themselves, updating backend systems in real-time. Ideal for intake forms, registration processes, claims submissions, and more.

Digital
Payments

Securely send callers direct access to payment gateways, eliminating the need for agents to handle sensitive payment details. Streamline the payment process for a quicker and more secure transaction.

Digital Surveys

Connect with the voice of the customer by sending post-interaction surveys. Gather valuable feedback to enhance service quality and customer satisfaction.

Picture Upload

Give callers the ability to upload photos and videos directly to CRM in real time, simplifying and accelerating the service process.

Dynamic
FAQs

Connect customers directly to engaging, relevant FAQs with informational videos, helpful photos, geolocation, and audio prompts.

Document Downloads

Connect callers directly to important documents through secure digital access.