Press Releases

Zappix, a smartphone Visual IVR software innovator, has announced a Visual IVR solution for the hearing impaired. BOSTON, MA (PRWEB) AUGUST 22, 2017 The newVisual IVRfor the hearing impaired from Zappix offers a better call experience for individuals who are deaf or hard of hearing by using a visual representation...

Zappix, the leader in Visual IVR, On-Demand Mobile, and Mobile App Authoring technology for Customer Service, announced today an enhanced Agent Dashboard as part of its Visual IVR platform. The Zappix system allows companies of any size to provide customers with a multi-platform, omni-channel, mobile Visual IVR experience via an...

The Center for Medical Weight Loss at Lahey Hospital & Medical Center today announced a new web-based mobile app that offers an enhanced call experience for patients. BURLINGTON, MASS.(PRWEB)June 27, 2017— The Zappix app, which is fully HIPAA compliant, provides patients of Lahey’s Center for Medical Weight Loss who call...

Zappix, the innovative multi-channel Smartphone solution andVisual IVRhttp://www.zappix.com/zappix-visual-ivr-solution/provider, announced today a Go-to-Market partnership with Swampfox, the premiere integrator for Avaya Aura® Experience Portal. With this new partnership, Swampfox brings deep expertise developing highly sophisticated user experiences in contact center and unified communications environments. Their expertise in Avaya Aura® Experience Portal,...

Zappix, a smartphoneVisual IVR softwareinnovator, has announced an expanded visual IVR authoring tool with integrated Voice IVR and Visual IVR scripting and functionality in a single system. The new authoring tool provides the ability to develop and configure full cloud IVR and Mobile Visual IVR, and to write once and...

Zappix, a smartphone Visual IVR software innovator, has announced a Visual IVR for healthcare solution. The new healthcare offering from Zappix offers a better call experience for healthcare patients and customers with a visual representation of an Interactive Voice Response (IVR) call menu on a smartphone or computer screen. The...

The ZappixVisual IVRoffering makes is easier to build an integrated cloud IVR and Visual IVR experience with Twilio IVR integration. The Integrated Voice and Visual IVR authoring experience allows companies to easily build an omni-channel Visual IVR/Voice IVR experience reducing time to market and increasing customer satisfaction. BURLINGTON, MASS.(PRWEB)Jan 18,...

The new retail Visual IVR offering enhances retailers’ voice IVR to provide better customer service to callers via aVisual IVR smartphoneexperience while lowering call volume and average handling time. Zappix, asmartphone Visual IVRsoftware innovator, has announced a Visual IVR for retailer solution, specifically designed for retail clients. The new retail-focused...