Zappix, Inc. Unveils New Automated Pre/Post Procedure Reminders For Healthcare Providers
Healthcare providers are implementing the Zappix Healthcare Suite to improve patient engagement and preparedness, reduce no-shows, and increase staff productivity
BURLINGTON, MASS. (PRWEB) Jan. 30, 2019 — Leading Visual IVR vendor Zappix, Inc. has unveiled the new Zappix Pre/Post Procedure Reminders solution to help healthcare providers automatically provide the right information to patients at the right time.
The new solution is part of the Zappix Healthcare Suite and helps patients stay informed with timely reminders to complete critical pre-procedure prep and necessary post-procedure tasks on schedule. The solution improves procedure success rates, eliminating costly rescheduling due to lack of patient preparation and enhancing the patient experience. Patients of healthcare providers using the Zappix Pre/Post Procedure Reminders solution receive timely messages via SMS, email, or outbound calls reminding them about specific actions they need to take prior to a medical procedure, at the time of the needed action. The messages are sent based on the defined medical procedure regimen and processed using the Zappix Robotic Process Automation (RPA) Engine that analyzes the regimen and builds the logic and automation of each reminder.
Patients of healthcare providers using the Zappix Pre/Post Procedure Reminders solution receive timely messages via SMS, email, or outbound calls reminding them about specific actions they need to take prior to a medical procedure, at the time of the needed action. The messages are sent based on the defined medical procedure regimen and processed using the Zappix Robotic Process Automation (RPA) Engine that analyzes the regimen and builds the logic and automation of each reminder.
The benefits for Pre/Post Procedure Reminder equipped healthcare providers include:
- Increased preparedness and readiness of patients coming into costly procedures
- Better post-procedure success based on timely reminders to patients
- Reduced revenue loss from rescheduled appointments where patients came unprepared
- Improved engagement with patients using digital timely reminders and Zappix On-Demand Apps
- Access to comprehensive Zappix Analytics Suite and Actionable Analytics, which provide detailed insights about the process and data in real time
“The Zappix Healthcare Suite helps healthcare providers better engage with their patients, improve no-shows, and increase the readiness of patients preparing for costly procedures,” said Yossi Abraham, Zappix president. “On time and personalized digital reminders keep patients on track during their busy lives and increase the likelihood of successful procedures. Zappix Pre/Post Procedure Reminders allow healthcare providers to interact with their patients efficiently without the need for time-consuming phone calls from staff members.”
Patients in today’s fast-paced, on-demand society benefit from easy to use, engaging On-Demand Apps and Visual IVR and benefit from more successful procedures while healthcare providers recover otherwise lost revenue by increasing patient preparedness and engagement through the new Zappix Pre/Post Procedure Reminders solution.
Zappix provides On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.