RETAIL
Seamlessly connected customer care
Zappix On-Demand Customer Service technology transforms CX for retail customers and enhances employee capabilities. WIZMO, returns, and other critical functions are simply and elegantly solved by the Zappix platform. Connect your customers to the Visual IVR revolution today to increase customer satisfaction and grow Customer Lifetime Value (CLV).
Solutions
E-Comm Self-Service
Turn tedious customer service interactions into the most enjoyable CX possible. Instantly answer customers through every digital channel. Invest in Customer Lifetime Value by creating happier, more satisfied customers while helping live agents put their skills to better use and reducing contact center costs.
Proactive Customer Service
Actively grow sales and provide a personalized e-commerce experience that guides customers to the information they need exactly when they need it. Proactive Customer Service provides the most user friendly digital platform for continuously updating customers about new promotions and previous purchases.
Additional Use Cases
WIZMO Requests
Immediately serve customers tracking information when they call contact centers equipped with any legacy IVR platform
Returns Processing
Submit returns directly through smart customer service forms, then immediately download and print the appropriate shipping labels
Loyalty Programs
Track loyalty rewards points earned for various accounts, then view and redeem associated rewards
Account Management
Let customers change payment methods, adjust favorites, create lists, and manage every aspect of their accounts
Store Locator
Use geolocation to instantly discover the most convenient locations nearby. Integrates into native map applications for easy directions
Gift Cards
Accurately check gift card balances between purchases and instantly activate new cards