BURLINGTON, MASS. – August 18, 2025 (EIN Presswire) – Zappix, a leading provider of AI-powered digital engagement solutions, today announced its sponsorship and attendance at Genesys Xperience 2025 hosted by Genesys®, a global cloud leader in AI-Powered Experience Orchestration. Xperience, the CX event of the year, will take place September 8–10 in Nashville, TN, convening industry leaders, innovators, and professionals to propel organizations to the next level using AI, cloud, and digital technologies to orchestrate highly personalized experiences at scale.
Zappix President & CEO Yossi Abraham and VP Global Head of Partnerships Bob Barrows will be on site to demonstrate the company’s latest innovations including, its Visual IVR application available on the Genesys AppFoundry marketplace.
Xperience 2025 offers more than 100 sessions, including expert-led discussions, hands-on workshops, and real-world case studies designed to inspire innovation and drive business transformation. Zappix will welcome attendees at Booth B31, demonstrating how its solution integrates with the Genesys Cloud™ platform to elevate customer experiences and enhance self-service journeys through intelligent, personalized, and automated support.
The Zappix Intelligent Engagement platform helps organizations boost engagement, increase first-contact resolution, reduce handling times, and streamline operations with its Visual IVR, Intelligent Outreach, and Agent Engagement Tools. Through its offering on the Genesys AppFoundry Marketplace, Zappix makes it easy for contact centers to adopt intelligent self-service, deflect inbound inquiries, and automate workflows.
“Genesys Xperience is the premier CX conference, and we’re excited to be back as a partner with Genesys,” said Bob Barrows, VP Global Partnerships Head at Zappix. “It’s a great opportunity to connect with Genesys customers and thought leaders and to demonstrate how the power of the Zappix platform, enabled by Genesys Cloud, helps businesses deliver seamless automated customer service, achieve substantial operational improvements, and bring customer support experiences to life.”
About Zappix
Zappix provides an AI-powered Digital Engagement Platform that transforms customer journeys during service interactions through Intelligent Outreach, Visual IVR, and Agent Engagement solutions. The cloud-based platform enables workflow automation, rapid deployment, and seamless integration with back-end systems while delivering actionable analytics. Zappix solutions reduce costs, increase containment rates, improve customer experience and Net Promoter Score (NPS), and unlock new revenue opportunities through targeted promotions.
Contact
marketing@zappix.com
(781) 739-2770
Lizzy Haggerty
lizzy.haggerty@zappix.com
