In the rapidly evolving landscape of healthcare, patient satisfaction and access to care are paramount. With the advent of digital technology, healthcare providers are increasingly turning to innovative solutions to enhance customer service and improve patient experiences. According to the Kyruus 2023 Patient Access Journey Report, digital tools are playing...
Introduction: The holiday season is undoubtedly the busiest and most festive time of the year. As businesses prepare for the influx of customers seeking products, services, and support, the importance of efficient customer service cannot be overstated. In this digital age, visual IVR (Interactive Voice Response) and self-service options have...
Visual Interactive Voice Response (Visual IVR) not only elevates the customer experience but also serves as a game-changer in maximizing the productivity of call center agents. In this blog post, we’ll explore the immense potential of Visual IVR in streamlining operations, empowering agents, and ultimately boosting overall efficiency. Visual IVR...
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Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.
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