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The On-Demand Economy And The Age of the Customer

The On-Demand Economy And The Age of the Customer

High-speed internet availability, mobile phone adaption, the continuous growth of e-commerce, and the explosion of social media have completely transformed people's’ perceptions and behaviors toward business and service interactions. Many customers view customer experience (CX) as …
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From Reactive To Proactive

From Reactive To Proactive

The best businesses and the best customer service revolve around one crucial mindset: working proactively instead of reactively. By shifting to a proactive mindset, companies can expect to grow more rapidly and experience less damaging setbacks while appeasing customers and providing the best service possible. Stop reacting to …
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To App or Not to App: That Is The Question

To App or Not to App: That Is The Question

Corporations lacking the resources for a full native app can still offer their customers the integrated, efficient, and enjoyable experiences the platform provides through channels consumers will actually use. There is a way to drastically cut the cost of app-like experiences and it’s going to transform …
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Is Your Business Ready For The New Era Of CX?

Is Your Business Ready For The New Era Of CX?

Modern customers have more expectations than ever. The customer service bar rises a bit higher every day. Between our constantly connected technology and instant-gratification society, today’s customers have come to expect three elements of great service. Unfortunately for corporations …
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4 Major Market Shifts That Affect Your Customer Preferences

4 Major Market Shifts That Affect Your Customer Preferences

One of the hottest buzzwords in customer experience right now is “digital.” There’s a good reason. Technology has blended into almost every aspect of our lives, and the digital revolution has completely transformed the way consumers interact with businesses and purchase products and services. With so much change …
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Is Your Business Struggling Under The Weight of Legacy?

Is Your Business Struggling Under The Weight of Legacy?

Corporations today feel how customer expectations are shifting. The rise of social media and other technological innovations are changing how everyone operates in our new digital world. Many businesses haven’t been able to keep up. Corporations struggle to adapt and change because of four distinct challenges …
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What Is The Most Critical Step In The Retail Customer Journey?

What Is The Most Critical Step In The Retail Customer Journey?

How companies handle order issues directly impacts customer satisfaction, and stands out as one of the most critical steps in the retail customer journey. Preparing and planning for the breakdowns in the retail cycle will put companies in a good position to retain customers and build loyalty …
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5 Business Trends Shaping Automation in 2019

5 Business Trends Shaping Automation in 2019

The past year saw an explosion in the capabilities and possibilities of self-service automation. Driven by a push for speed and simplicity, 2019 will see consumers, corporations, and automation providers focusing on self-service automation with a purpose …
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How The Voice Of The Customer Can Transform CX

How The Voice Of The Customer Can Transform CX

Great customer experience in today’s business landscape begins with understanding what customers expect and demand from interactions with your brand. Taking a customer-centric mindset to CX means first listening to what customers have to say and then …
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