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The Sweet Appeal Of Understanding Customers

The Sweet Appeal Of Understanding Customers

A classic New England snow storm started the day with a short delay, but even the weather couldn’t stop those of us who attended from gaining great insights at SOCAP New England’s 2019 Winter Event. The event’s speakers highlighted the importance of conveying …
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5 Business Trends Shaping Automation in 2019

5 Business Trends Shaping Automation in 2019

The past year saw an explosion in the capabilities and possibilities of self-service automation. Driven by a push for speed and simplicity, 2019 will see consumers, corporations, and automation providers focusing on self-service automation with a purpose …
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How The Voice Of The Customer Can Transform CX

How The Voice Of The Customer Can Transform CX

Great customer experience in today’s business landscape begins with understanding what customers expect and demand from interactions with your brand. Taking a customer-centric mindset to CX means first listening to what customers have to say and then …
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The Consumerization of Patient Engagement

The Consumerization of Patient Engagement

As we all get used to fast, digital solutions in our consumer interactions, our modern culture will begin to expect the same level of automation and digitization from our healthcare. Happier patients turn into more loyal patients and …
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Do Customers Actually Want Self-Service?

Do Customers Actually Want Self-Service?

Today’s customers clearly crave self-service customer support. Many are also used to calling customer service. Companies must bring self-service and automation to the channels customers are using if they want to see real CX success …
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The Sweet Appeal Of Understanding Customers

The Sweet Appeal Of Understanding Customers

A classic New England snow storm started the day with a short delay, but even the weather couldn’t stop those of us who attended from gaining great insights at SOCAP New England’s 2019 Winter Event. The event’s speakers highlighted the importance of conveying …
Read More →