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Charles Richard How Digital Transformation Impacts Customer Service

How Digital Transformation Impacts Customer Service

Some companies and CEOs are under the impression modern digital transformation is all about beating their competitors in the market by attracting more customers with every fancy application and tech bling, but that philosophy misses a critical element …
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The Key To Humanized Automation

The Key To Humanized Automation

Robotic Process Automation (RPA) is transforming CX and customer care. The ability to automate the repetitive, tedious tasks often occupying personnel in back offices and customer-facing contact centers can provide meaningful benefits …
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BPOs Find Real ROI In Self Service Visual IVR

BPOs Find Real ROI In Self Service Visual IVR

Today’s digitally connected, instant-gratification society demands fast responses and smooth experiences. A new business model for self-service automation is maintaining profits and helping BPOs stand out from the competition …
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Blog

Breaking the Barriers of CX Friction

Breaking the Barriers of CX Friction

A recent study found 3 in 10 Americans would rather watch paint dry than wait on hold. Friction-filled CX can be a bigger barrier than businesses anticipate. Streamlining the customer journey and cultivating truly frictionless …
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Charles Richard How Digital Transformation Impacts Customer Service

How Digital Transformation Impacts Customer Service

Some companies and CEOs are under the impression modern digital transformation is all about beating their competitors in the market by attracting more customers with every fancy application and tech bling, but that philosophy misses a critical element …
Read More →
The Key To Humanized Automation

The Key To Humanized Automation

Robotic Process Automation (RPA) is transforming CX and customer care. The ability to automate the repetitive, tedious tasks often occupying personnel in back offices and customer-facing contact centers can provide meaningful benefits …
Read More →