Digital Health SaaS

Digital Health SaaS

Zappix Case Studies     Digital Health SaaS Provider Improving customer service by shifting common call types to visual self-service Problem The global leader and premier provider of digital health and wellbeing SaaS solutions and services wanted to deflect...

Logistics & Services

Zappix Case Studies     Logistics & Services Deflecting routine calls and deploying a dynamic FAQ solution Problem An international logistics corporation needed to deflect simple, routine calls away from agents.  They also identified a need to build a...
eCommerce & Retail (Multiple Use Cases)

eCommerce & Retail (Multiple Use Cases)

Zappix Case Studies     eCommerce & Retail Deploying visual self-service for multiple call types Problem A global fashion and technology platform wanted to reduce costs and headcount in their contact center by deflecting calls away from agents to...
Fashion Retailer Case Study

Fashion Retailer Case Study

Zappix Case Studies     Fashion Retailer Visual IVR Drives Customer Satisfaction & Loyalty Problem A major retailer of casual apparel and accessories operating over 700 stores around the world found increased customer satisfaction and loyalty after...
Hibbett Case Study

Hibbett Case Study

Zappix Case Studies     Hibbett Sports Modern Customer Service for a Digital Customer Base Problem Retailer Hibbett Sports leveraged Zappix On-Demand Customer Service Solutions to appeal to their digital-savvy customers. Hibbett is a popular sneaker retailer...