Five Critical KPIs When Considering Self-Service

Five Critical KPIs When Considering Self-Service

Five Critical KPIs When Considering Self-Service Self-service has firmly planted itself at the core of contact center digital transformation projects. Streamlining repetitive or cumbersome activities improves the customer experience, and impacts the employee...
Four Keys to Customer Service Success in 2021

Four Keys to Customer Service Success in 2021

Four Keys to Customer Service Success in 2021 After the upheaval of 2020, customer service leaders entering 2021 must focus on four critical functions to guarantee customer satisfaction this year. Each aspect plays an important role in the overall customer service...