by Johnny Rosa | Oct 8, 2021 | Case Studies
Zappix Case Studies Digital Health SaaS Provider Improving customer service by shifting common call types to visual self-service Problem The global leader and premier provider of digital health and wellbeing SaaS solutions and services wanted to deflect...
by Johnny Rosa | Oct 8, 2021 | Case Studies
Zappix Case Studies Logistics & Services Deflecting routine calls and deploying a dynamic FAQ solution Problem An international logistics corporation needed to deflect simple, routine calls away from agents. They also identified a need to build a...
by Johnny Rosa | Oct 7, 2021 | Case Studies
Zappix Case Studies eCommerce & Retail Deploying visual self-service for multiple call types Problem A global fashion and technology platform wanted to reduce costs and headcount in their contact center by deflecting calls away from agents to...
by Johnny Rosa | Oct 7, 2021 | Case Studies
Zappix Case Studies Fashion Retailer Visual IVR Drives Customer Satisfaction & Loyalty Problem A major retailer of casual apparel and accessories operating over 700 stores around the world found increased customer satisfaction and loyalty after...
by Johnny Rosa | Oct 7, 2021 | Case Studies
Zappix Case Studies Hibbett Sports Modern Customer Service for a Digital Customer Base Problem Retailer Hibbett Sports leveraged Zappix On-Demand Customer Service Solutions to appeal to their digital-savvy customers. Hibbett is a popular sneaker retailer...
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