by Johnny Rosa | Feb 25, 2021 | Blog
Visual IVR Is Emerging as a Key Digital Transformation Solution in 2021 The COVID-19 pandemic rapidly accelerated digital transformation in every industry last year. The importance of robust self-service solutions, agile integrations, digital access, and modernizing...
by Johnny Rosa | Feb 10, 2021 | Press Releases
Zappix Sees Continuous Demand for Digital Self-Service to Begin 2021 The leading Visual IVR and Digital Self-Service vendor has seen the increased demand for its Customer Service and Digital Patient Engagement solutions continue into 2021. BURLINGTON, MASS. (PRWEB)...
by Johnny Rosa | Jan 19, 2021 | Press Releases
Zappix Launches COVID-19 Vaccination Scheduling & Education Solution Healthcare providers looking to distribute the COVID-19 vaccine and educate patients about the value of the vaccine can leverage the Zappix solution to accelerate rollout and communicate its...
by Johnny Rosa | Jan 15, 2021 | Blog
Five Critical KPIs When Considering Self-Service Self-service has firmly planted itself at the core of contact center digital transformation projects. Streamlining repetitive or cumbersome activities improves the customer experience, and impacts the employee...
by Johnny Rosa | Jan 7, 2021 | Blog
Four Keys to Customer Service Success in 2021 After the upheaval of 2020, customer service leaders entering 2021 must focus on four critical functions to guarantee customer satisfaction this year. Each aspect plays an important role in the overall customer service...
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