by Johnny Rosa | Jun 1, 2021 | Press Releases
Zappix Launches Agent Assist Solution to Accelerate Contact Center Interactions Zappix, the leading AI-Powered Mobile On-Demand Customer Service and Visual IVR solutions provider, announced it has launched an Agent Assist solution. BURLINGTON, MASS. (PRWEB) June 01,...
by Johnny Rosa | May 13, 2021 | Blog
Reducing Friction is Critical to Customer Experience Success Reducing friction in the customer service journey plays a critical role in achieving the level of CX today’s consumers demand. According to Shep Hyken and Forbes, 96% of customers will stop doing business...
by Johnny Rosa | Apr 30, 2021 | Blog
Retailers are Adapting to the New Normal with Digital Self-Service Solutions The COVID-19 pandemic fundamentally changed consumer behavior in every sector. The new normal for retailers in 2021 and beyond has shifted to more convenient, digital experiences. Retailers...
by Johnny Rosa | Apr 22, 2021 | Press Releases
Zappix Reports Increased Market Growth for Digital Self-Service and Visual IVR in 2021 The leading Visual IVR and mobile On-Demand Self-Service vendor has seen demand for its flagship solution continue to grow this year on the back of accelerated contact center...
by Johnny Rosa | Apr 2, 2021 | Blog
Businesses Have Found the Best First Step on the Path to AI AI is the buzzword everyone is talking about but the path to successful AI implementation starts with Robotic Process Automation (RPA). Bringing self-service bots to every business sector has become a top...
Recent Comments