by Mark Pendergast | Apr 16, 2021 | Blog
10 Tips To Improve Your Digital Self-Service Offering Digital transformation and customer self-service are two of the most important projects any modern business or contact center can undertake today. With the proliferation of digital services over the past five years...
by Mark Pendergast | Feb 16, 2021 | Blog
How One Digital Improvement Can Transform Patient Outcomes in 2021 From large hospitals to specialist clinics, healthcare providers work hard every day to help patients heal. One of the biggest hurdles medical staff in all departments face is patient preparedness and...
by Mark Pendergast | Jan 29, 2021 | Blog
The 2021 Paradigm Shift Changing the BPO and BPS Business When companies pivoted their workforce to work from home (WFH) to keep everyone safe during the COVID-19 outbreak, workflows changed. Businesses truly realized the value in being able to adapt processes and...
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