Zappix, Inc. Partners With SOCAP New England To Enhance Annual Winter Event
The leader in On-Demand Customer Service Solutions including Visual IVR has made accessing critical event information faster and more enjoyable for SOCAP New England attendees.
BURLINGTON, MASS. (PRWEB) Feb. 27, 2019 — The leader in On-Demand Customer Service Solutions has partnered with the New England chapter of Society Of Consumer Affairs Professionals (SOCAP) to enhance capabilities at the chapter’s annual winter event and help businesses throughout New England improve the customer experience. The trade organization representing customer care professionals across all industries will use Zappix On-Demand technology to send timely reminders and provide guests instant access to registration, event schedule, directions to the event, speakers, and upcoming chapter events. Zappix will also support the event by providing guests a digital event survey and evaluation forms.
“Zappix technology has improved the quality of the SOCAP New England experience through automated reminders sent to all attendees. We now connect guests to easy to use menus via text and email messages for registration and to see maps, event agenda, and future events,” said Rhonda Rohtstein, SOCAP New England chapter president. “Zappix On-Demand Customer Service technology makes it easier for our attendees to access critical information exactly when they need it before, during, and after our events. Attending SOCAP New England events will be made more enjoyable and personalized through our partnership with Zappix.”
SOCAP is a community of customer care and engagement leaders that come together to share industry insights and strengthen and improve the quality of what they deliver in the customer journey.
- Enhanced customer satisfaction — easy to use self-service tool
- Reduced amount of repetitive mundane calls sent to live customer service representatives
- High containment rates
- Reduction of call center costs
- Agents empowered to focus on high-value complex calls
- Reduced agent burnout
“We are glad to enhance the SOCAP New England experience, and connect other customer care professionals to a great local trade organization,” said Yossi Abraham, Zappix president. “The suite of Zappix On-Demand Customer Service products caters to various needs of customer care professionals. We hope to help businesses create faster, better, and more efficient CX across New England and the rest of the world.”
The 2019 SOCAP New England annual Winter Event will be held on February 28 at Lindt & Sprungli (USA) Inc., 1 Fine Chocolate Place Stratham, N.H. Speakers will include Ann Czaja, Lindt USA master chocolatier, Rhonda Rohtstein, SOCAP New England chapter president, and Ryan C. Gooley, Stericycle Expert SOLUTIONS recall consultant.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.