Zappix, Inc. to Attend Annual Northeast Contact Center Forum Spring Event
The leader in On-Demand Customer Service Solutions including Visual IVR will attend the Northeast Contact Center Forum’s annual Spring Event.
BURLINGTON, MASS. (PRWEB) March 13, 2019 — The leader in On-Demand Customer Service Solutions will attend the Northeast Contact Center Forum’s annual spring event on March 19.
The spring event, as well as the Northeast Contact Center Forum itself, creates perfect synergy with the company’s goal of improving customer service and CX across industries. The NECCF motto, “Providing a guiding light to contact center management,” provides a great backdrop to the Zappix mission to bring speed and enjoyable solutions to contact centers around the country and around the world.
“We are glad to have the opportunity to attend NECCF’s Spring Event and connect with like-minded CX professionals in the northeast,” said Yossi Abraham, Zappix president. “The future of customer service and contact center technology is digital and automated. Our innovative products are sure to resonate with our fellow attendees and their customers. Innovative On-Demand Apps and Visual IVR can provide impressive ROI for businesses in many industries.”
The powerful suite of Zappix products and automation adds impressive capabilities to any businesses’ digital channels:
- Enhanced customer satisfaction — easy to use self-service tools
- Reduced amount of repetitive mundane calls sent to live customer service representatives
- High containment rates
- Reduction of call center costs
- Agents empowered to focus on high-value complex calls
- Reduced agent burnout
The 2019 NECCF Spring Event will be held at Franklin Country Club on March 19. For more information about the event click here.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.