Zappix, Inc. To Attend The 2019 NECCF Conference and Expo
The leader in On-Demand Customer Service Solutions including Visual IVR is among the sponsors of Northeast Contact Center Forum’s 2019 Annual Conference and Expo.
BURLINGTON, MASS. (PRWEB) Feb. 06, 2019 — The leader in On-Demand Customer Service Solutions will attend and is a sponsor at the Northeast Contact Center Forum’s 2019 Conference and Expo on June 11 held at Foxborough’s Gillette Stadium.
"NECCF events like the 2019 Conference and Expo are a fantastic opportunity to connect with industry professionals, learn about the future of Contact Centers and Customer Service, and experience the best our industry has to offer," said Yossi Abraham, Zappix president. "We are excited to showcase the capabilities of Zappix On-Demand Customer Service Solutions at the expo and improve the customer experience of our fellow attendees."
NECCF Conference and Expo attendees are encouraged to visit Zappix’s booth and discover how the Zappix portfolio of products can deliver impressive ROI fast:
- Enhance customer satisfaction — easy to use self-service tools
- Reduce the number of repetitive calls sent to live customer service representatives
- Deliver high containment rates
- Actively lower call center costs
- Empower agents to focus on high-value, complex calls
- Reduce agent burnout
The event, held in Gillette Stadium's Putnam Club, brings together contact center and customer care professionals from across New England discuss key topics concerning the state of the industry — a perfect context to share the power of Zappix On-Demand Customer Service Solutions including Visual IVR, On-Demand Apps, Outbound Engagement, and more.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.