Zappix, Inc. Unveils Self-Service Solutions For The Insurance Industry
The new insurance industry solutions dramatically increase self-service capabilities for customers looking to submit, review, or amend claims or manage policies.
BURLINGTON, MASS. (PRWEB) Feb. 20, 2019 — The leader in On-Demand Customer Self-Service solutions, Zappix Inc., has announced two new solutions for insurance providers. The solutions increase self-service capabilities for customers looking to submit, review, or amend claims or manage policies, and include the innovative Zappix technology of Visual IVR, On-Demand Apps, Outbound Engagement, and Customer Service RPA.
The new self-service solutions bring Zappix On-Demand technology to insurance providers eager to speed up policy applications and claims submissions, as well as improve customer service. Research shows that as the insurance policy application process gets closer to real-time speeds, the likelihood of prospective customers buying a policy increases from 70% to 90%. That increase in purchase probability and customers’ propensity for digital solutions makes Zappix On-Demand Customer Service solutions perfect for insurers’ needs.
Simplify and streamline every customer interaction with instant, on-demand, automated customer access. On-Demand App technology is the fastest way to view and change policy details and guide customers to new policies.
The new solutions add impressive capabilities to insurance providers’ digital channels:
- Enhanced customer satisfaction — easy to use self-service tool
- Reduced amount of repetitive mundane calls sent to live customer service representatives
- High containment rates
- Reduction of call center costs
- Agents empowered to focus on high-value complex calls
- Reduced agent burnout
“Claims created quickly and easily by customers and automatically submitted to the right department create a premier customer experience and brings speed and efficiency to claims processing,” said Yossi Abraham, Zappix president. “We enable insurance providers to provide superb digital experience to their customers, while they empower their agents and reduce their contact center costs."
The first solution, Zappix Self-Service Claims Management, makes submitting claims, adding images and relevant documents, reviewing claims statuses, and issuing updates to customers faster and easier than ever before. Visual IVR combined with robust On-Demand Apps provide instantly available digital access to a speedy and successful claims process.
The second solution, Zappix Policy Management, enables instant, direct access for customers looking to review and update policies. On-Demand App technology and the Zappix RPA engine automatically transform customer requests into results without the need for live agent interactions.
Zappix provides On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.