Zappix Utilizes Customer Service RPA to Streamline Customer Experience
Innovative Customer Service RPA paired with powerful On-Demand Self-Service Solutions have proven beneficial for businesses in multiple industries.
BURLINGTON, MASS. (PRWEB) July 31, 2019 — The leader in On-Demand Customer Service technology, Zappix launched its powerful automation tool, Customer Service RPA (Robotic Process Automation), at the beginning of 2019. Since launch, multiple Zappix customers have benefited from faster interactions, increased efficiency, and improved customer satisfaction.
- Faster customer service interactions improve customer satisfaction
- Automated tasks improve quality of service and reduce manual mistakes
- RPA workflows reduce the level of effort and amount of CX friction for customers
- Customer Service RPA allows live agents to focus on complex, engaging interactions that also reduce agent burnout