Self-Service Claims Management
Submit claims, add images and relevant documents, review claims statuses, and issue updates to customers faster and easier than ever before.
Fast and Effective
Robust Visual IVR capabilities provide instantly available a speedy and successful claims process. Digital claims created by customers and automatically submitted to the right department create a premiere customer experience through enhanced speed and efficiency.
Automates tedious processes, freeing live agents
Reduces Average Handle Time (AHT)
Lowers contact center costs by reducing calls to agents
Reduces number of human errors in submitted claims
Improves customer experience
Download The Fact Sheet
1. Call IVR
2. Select Visual IVR
3. Claims Automation
Step Up Your CX
A faster, better, and more efficient experience for customers calling into your contact center.
Revolutionary Zappix technology turns customer service interactions into state of the art self-service experiences, smoothly guiding callers directly to the solution they need. Frictionless Self-Service Claims Management experiences consistently earn Net Promotor Scores (NPS) over 85, and successfully resolve almost every customer service call forwarded to them. Fast, successful, and enjoyable interactions increase customer satisfaction and loyalty, growing Customer Lifetime Value (CLV) as a result.
Rich visual interfaces available 24/7 to customers on any digital device.
The Zappix Self-Service Claims Management solution leverages Zappix Robotic Process Automation (RPA) bots built specifically for customer service applications.
Purposeful, intelligent automation integrations make Zappix interactions lightning fast and relieve pressure on your live customer service representatives. Capturing the vast majority of tiresome, repetitive customer service calls, live agents are free to focus on more high-value interactions where their expertise can be best put to use.
Purposeful automation coordinates between backend systems and your customers.
The Zappix E-Comm Self-Service solution leverages Zappix Robotic Process Automation (RPA) bots built specifically for customer service applications.
Intelligent automation integrations make Zappix interactions lightning fast and relieve pressure on your live customer service representatives. Capturing the vast majority of tiresome, repetitive customer service calls, live agents are free to focus on more high-value interactions where their expertise can be best put to use.
Customers log in with brand account or submit order information and Customer Service RPA bots automatically retrieve order status details from your databases.
Loyal customers log in to their account through secure Zappix channels for instant access to view their rewards points total, browse offers, and learn how to unlock more rewards.
Customers use an integrated Zappix smart form to start the returns process, and RPA bots automatically update your records and create a shipping label for customers.
The fastest, most reliable, and most convenient product registration system on the market. Customers simply scan a QR code and connect to a smart form with their product information already filled out.