Self-Service Claims Management

Self-Service Claims Management

Submit claims, add images and relevant documents, review claims statuses, and issue updates to customers faster and easier than ever before.
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Fast & Effective

Robust Visual IVR capabilities provide instantly available a speedy and successful claims process. Digital claims created by customers and automatically submitted to the right department create a premiere customer experience through enhanced speed and efficiency.
Automates tedious processes, freeing live agents
Reduces Average Handle Time (AHT)
Lowers contact center costs by reducing calls to agents
Reduces number of human errors in submitted claims
Improves customer experience

1. Call IVR

2. Select Visual IVR

3. Claims Automation

Step Up Your CX

Revolutionary Zappix technology turns customer service interactions into state of the art self-service experiences, smoothly guiding callers directly to the solution they need.
Frictionless Self-Service Claims Management experiences consistently earn Net Promotor Scores (NPS) over 85, and successfully resolve almost every customer service call forwarded to them. Fast, successful, and enjoyable interactions increase customer satisfaction and loyalty, growing Customer Lifetime Value (CLV) as a result.
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End-to-End Automation

The Zappix Self-Service Claims Management solution leverages Zappix Robotic Process Automation (RPA) bots built specifically for customer service applications.
Purposeful, intelligent automation integrations make Zappix interactions lightning fast and relieve pressure on your live customer service representatives. Capturing the vast majority of tiresome, repetitive customer service calls, live agents are free to focus on more high-value interactions where their expertise can be best put to use.

Perfect for:

Claims Submission

Submitting a new insurance claim has never been as easy or efficient. Customers fill out any relevant submission form and Zappix bots deliver the form to the appropriate department instantly.

Claims Enhancements

Every customer claim interaction can be enhanced with Zappix solutions. Customers can submit additional information to live agents like photos and videos with Zappix omnichannel connectivity.

Claims Status

Once customers have filed a claim, most tend to continuously check in on the status of their claims. Customers can return to Zappix experiences, deflecting additional calls away from providers' IVR.

FAQ & Clarifications

Leverage the full power of digital technology to enhance customer understanding and clarify complex insurance concepts. In-page guides show customers what they need to know and videos answer FAQs.

Incredible Functionality

Experience fast and effective Zappix On-Demand Apps for insurance customers:

Targeted Banners

Add promotional banners to your Visual IVR and On-Demand Apps to increase revenue while Zappix self-service capabilities streamline customer care and increases customer satisfaction.
Specify various triggers so your banners target the perfect customer or prospect to add value to their interaction and increase sales. Change out promotional campaigns on the fly with the best in class drag-and-drop Zappix Studio and publish your newly designed banners instantly thanks to cloud-based Zappix systems.
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Survey Engine

Consumers are the best source for critical business insights. Discover how to increase customer loyalty, grow customer satisfaction, and improve the customer experience by targeting surveys to any customer through any channel.
Every Zappix Self-Service Claims Management interaction concludes with an NPS survey designed to connect your development teams directly to customer insights. Open responses give consumers the opportunity to identify the best aspects of your customer experience, and highlight areas of improvement to help build the perfect CX.


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Fact Sheet
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Power Of Visual IVR
Zappix Visual IVR
Four Pillars of Successful Visual IVR
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Aiming For Evolution:
Digital Transformation for Insurance Customer Care
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Visual IVR
Zappix Visual IVR
Fact Sheet