Modern enterprises know a new CX solution is needed to bridge the gap between customer expectations and current CX.
Our goal at Zappix is to help our customers transform the user-journey during customer service interactions. Our work developing the best customer experiences in the industry has revealed four distinct pillars supporting our success:
- Speed — the need for successful resolutions to be provided as quickly as possible
- Simplicity — the need for service to be easy to access and simple to use
- Mobility — the need for service wherever and whenever customers need it
- Automation — applying just the right level of automation; choosing the right cutting edge technology to make innovation possible and reduce the time to launch