Four Pillars of Successful Visual IVR

Speed, Simplicity, Mobility, Automation

Modern enterprises know a new CX solution is needed to bridge the gap between customer expectations and current CX.

Our goal at Zappix is to help our customers transform the user-journey during customer service interactions. Our work developing the best customer experiences in the industry has revealed four distinct pillars supporting our success:

  1. Speed — the need for successful resolutions to be provided as quickly as possible
  2. Simplicity — the need for service to be easy to access and simple to use
  3. Mobility — the need for service wherever and whenever customers need it
  4. Automation — applying just the right level of automation; choosing the right cutting edge technology to make innovation possible and reduce the time to launch

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To learn more about how Zappix technology like Visual IVR, and innovative Robotic Process Automation (RPA) are transforming communication, customer service, and other industries, see the rest of our white papers: