HFS Report

How Firstsource’s partnerships target the patient experience for healthcare clients

HFS Research highlights how Firstsource, Zappix, and Uniphore bring automation and digital transformation to healthcare organizations around the world. 

This new HFS Research analysis shows how we’ve helped bolster Firstsource’s Digitally Empowered Contact Center and other capabilities. The report also highlights how digital optimization with Firstsource’s 3Ps framework will drive business outcomes for healthcare firms.

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To learn more about how Zappix technology like Visual IVR, and innovative Robotic Process Automation (RPA) are transforming communication, customer service, and other industries, see the rest of our white papers: