Leading Visual IVR Vendor Zappix Chosen By National Retailer
The national retailer launched the automated Zappix Visual IVR solution to assist with increasing call volumes during the COVID-19 outbreak and beyond.
BURLINGTON, MASS. (PRWEB) Apr. 16, 2020 — Zappix, the leading Visual IVR and Customer Self-Service vendor, has been selected by the national off-price retailer to assist with increasing call volumes during the COVID-19 outbreak and beyond. The retailer, which operates over 250 stores across the United States and sells goods across multiple departments, has launched the customer service automation solution.
“We’re glad to help another customer deliver the fast, intuitive, visual experiences modern consumers expect,” said Yossi Abraham, Zappix president. “Our flexible solutions allow all of our customers to launch a new solution in days and make changes in hours to keep their customers up to speed and engaged now and in the future.”
- Lower contact center costs
- Reduced calls to agents
- Improved customer experience (CX)
- Automation of repetitive processes, freeing live agents to focus on high-value tasks
- Shorter average handling times per call
- Targeted revenue growth opportunities
Zappix automation seamlessly integrates with any CRM, Order Management System, and other back-end systems to connect customers directly to retailers. The drag-and-drop Zappix Studio makes launching new implementations fast and painless, while Zappix Actionable Analytics tracks the customer journey and provides reports analyzing consumer behavior and trends. Together, each part of the Zappix portfolio gave retailers the power to improve customer service.