The national retailer launched the automated Zappix Visual IVR solution to assist with increasing call volumes during the COVID-19 outbreak and beyond.
BURLINGTON, MASS. (PRWEB) Apr. 16, 2020 — Zappix, the leading Visual IVR and Customer Self-Service vendor, has been selected by the national off-price retailer to assist with increasing call volumes during the COVID-19 outbreak and beyond. The retailer, which operates over 250 stores across the United States and sells goods across multiple departments, has launched the customer service automation solution.
Zappix has already helped customers across industries rapidly adapt their messaging and customer outreach in response to the Coronavirus outbreak. Retail, healthcare, logistics, human resources, and other organizations seamlessly rolled out new content and procedures thanks to the powerful Zappix Studio.
“We’re glad to help another customer deliver the fast, intuitive, visual experiences modern consumers expect,” said Yossi Abraham, Zappix president. “Our flexible solutions allow all of our customers to launch a new solution in days and make changes in hours to keep their customers up to speed and engaged now and in the future.”
Zappix cloud-based Digital Self-Service solutions leverage the speed of Visual IVR and the convenience of RPA (Robotic Process Automation) to provide customers the experiences they crave. Retailers using Zappix solutions benefit from:
- Lower contact center costs
- Reduced calls to agents
- Improved customer experience (CX)
- Automation of repetitive processes, freeing live agents to focus on high-value tasks
- Shorter average handling times per call
- Targeted revenue growth opportunities
Zappix automation seamlessly integrates with any CRM, Order Management System, and other back-end systems to connect customers directly to retailers. The drag-and-drop Zappix Studio makes launching new implementations fast and painless, while Zappix Actionable Analytics tracks the customer journey and provides reports analyzing consumer behavior and trends. Together, each part of the Zappix portfolio gave retailers the power to improve customer service.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases.
To learn more about Zappix, go to www.zappix.com
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