Service Interruption Management by Zappix dramatically eases the pressure on utility providers’ call centers during service interruptions using Zappix Visual IVR, RPA Engine and proactive Outbound Engagement
BURLINGTON, MASS. (PRWEB) June 26, 2019 — Zappix, the leader in On-Demand Self-Service Solutions including Visual IVR, will deliver a digital customer service solution to the Business Process Outsourcer (BPO) that provides the multi-channel customer experience (CX) their clients demand while increasing revenues and maintaining profitability for the BPO.
“Modern consumers are increasingly demanding self-service solutions. Zappix Visual IVR and On-Demand Apps provide this BPO with cutting-edge digital self-service deliverables and pave the way for faster scaling and new program onboarding,” said Yossi Abraham, Zappix president. “The innovative Zappix suite of products helps BPOs increase revenue while improving containment rates, reducing average handle time, and relieving pressure during call volume spikes.”
Adopting modern technology and automation has become critical to outsourcers looking to successfully differentiate in the BPO landscape. Innovative end-to-end automation powered by Zappix Robotic Process Automation (RPA) has expanded this BPO’s portfolio with a cost-effective package that provides growth opportunities for contact center service providers and helps providers capture significant new addressable market spaces.
The Zappix portfolio of On-Demand Customer Service Solutions offers impressive ROI for BPOs:
- Improves customer experience (CX) — innovative, simple, fast
- Expands BPO portfolios — new competitive digital self-service solutions transform product offerings
- Automates tedious processes — liberates live agents and retains high margins
- Enables faster new client ramps — reduces immediate headcount needs
- Reduces average hold time — automated self-service creates immediate resolutions
- Provides targeted revenue growth opportunities — up-sell banners, outbound promotions
Zappix On-Demand Customer Service Solutions offer easily customizable 24/7 customer service responses perfectly designed for after hours and weekend scenarios where staffing live contact centers may become challenging. Zappix solutions are rapidly deployable and designed to contain high volumes of the most common disposition codes to free agents from tedious processes and reduce burnout and live agent churn.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.
To learn more about Zappix, go to: www.zappix.com.
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