Visual IVR Leader Zappix, Inc. Expands Install Base in 2020

Visual IVR Leader Zappix, Inc. Expands Install Base in 2020

Another customer is launching Zappix On-Demand Customer Service Solutions to improve customer experience and increase customer loyalty.

BURLINGTON, MASS.(PRWEB)Jan. 22, 2020 —Zappix, the leader in Visual IVR and On-Demand Customer Service Solutions, has signed a new customer for its flagship CX solution. The technology company has chosen Zappix to drive customer loyalty and improve customer satisfaction by simplifying CX. After a record-breaking 2019, Zappix continues to expand its install base as the Visual IVR market looks to grow exponentially in 2020.

“2020 is the year of Visual IVR, and we’re excited for the opportunity to bring thefour pillars of Zappix CXsuccess to more consumers around the world,” said Yossi Abraham, Zappix president. “This is the first of many customers eager to transform their customer service with Zappix Visual IVR and robotic process automation (RPA) this quarter.”Zappix on-demand customer service and Visual IVR solutions automate tedious interactions that make up the vast majority of customer service calls and free up live agents to focus on complex interactions where their skills and empathy bring great value. Customers leverage Zappix solutions to handle common use cases like Order Tracking, Account Management, Claims Processing, Knowledge Bases & FAQs, and more.An industry-leading fast implementation cycle (launching a full solution in under 4 weeks), allows Zappix customers to enjoy almost immediate ROI with minimal disruption to business processes. Benefits include:

  • Lower contact center costs
  • Reduced calls to agents
  • Improved customer satisfaction (Average NPS over 65)
  • Average Handle Time (AHT) reduction of approx. 66%
  • Automation of repetitive processes, freeing live agents to focus on high-value tasks
  • Targeted revenue growth opportunities

Fully automated ZappixVisual IVRsolutions are creating the fast, straightforward, enjoyable customer service experiences modern customers demand in the B2B and B2C sectors. Committed to bringing elite customer experience to as many consumers as possible, Zappix will continue to expand its portfolio of customers, partners and services throughout 2020.About ZappixZappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases.To learn more about Zappix, go towww.zappix.comContactZappix, 739-2770Johnny Rosajohnny.rosa@zappix.comZappix Visual IVRPress Release Archive