Zappix and Fonative Team Up to Deliver Secure Next-Gen Self-Service Technology to Contact Centers
Self-service automation and secure, compliant capabilities have become mission-critical for modern call centers.
Fonative’s carrier-grade CPaaS platform supports leading North American call centers that focus on healthcare-related and financial activities. Today’s businesses have turned to Fonative to meet and maintain the stringent and ever-evolving legal and industry compliance requirements surrounding the nexus of communications and data privacy. Zappix Mobile On-Demand Customer Service solutions help businesses looking to make the transition to digital transformation and secure systems as well.
As contact centers continue adapting to the impact of COVID-19 and beyond, the shifting of sensitive customer queries away from a live agent to automated systems like Zappix IVA tools clears the way for compliance as well as increased customer satisfaction. Together, Zappix Visual IVR self-service tools and Fonative’s best in class, HIPAA and PCI compliant communications deliver the solid foundation businesses must build on for success both today and into the future.