BURLINGTON, MASS. (PRWEB) May 30, 2023 — Zappix, the industry-leading provider of cloud-based Digital Self-Service solutions, has partnered with OP360, a challenger BPO, to create a strategic alliance aimed at elevating their services and offering seamless customer experience solutions to companies of all scales.
The partnership will combine OP360’s expertise in delivering end-to-end customer experience solutions with Zappix’s powerful digital self-service platform, enabling businesses to offer personalized, real-time self-service options to their customers across all channels.
“We are excited to join forces with OP360 and leverage our synergetic strengths to deliver unparalleled self-service solutions to businesses,” said Yossi Abraham, President and CEO of Zappix. “Zappix offers an array of automation and digital customer engagement services that can be easily integrated with OP360’s solutions to enable businesses to deliver exceptional customer experiences.”
“I am delighted to announce our collaboration with Zappix, which will enable us to offer our clients a cutting-edge, real-time self-service solution. This partnership empowers businesses to meet their customers’ support demands by providing instant assistance, ultimately enhancing customer satisfaction and delivering exceptional experiences.” Megan Bassler, VP of Strategic Partnerships at OP360
The partnership will provide customers with a full range of customer experience solutions, from initial contact to post-sales support, all while ensuring a seamless experience across all channels.
Zappix delivers AI-powered Mobile On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners, and automation of revenue-generating use-cases.
To learn more about Zappix, go to http://www.zappix.com.
OfficePartners360 (OP360) was founded in 2006 with a focus on building relationships as its core philosophy. As a trusted global workforce partner and a one-stop shop for full-service outsourcing, we deliver streamlined solutions while reducing costs, improving service levels, and increasing top-line performance. With 24/7/365 omnichannel experience in various domains, including customer support, data center, accounting, and IT support, our success is the result of our people, technology, and progressive thought leadership that enables us to continually raise the bar of world-class customer experience. At OP360, we strive to enable business agility, innovation, and competitive advantage for our clients and are guided by our core values of integrity and commitment to our client’s success.