The On-Demand Visual Self-Service Provider
Transform customer service interactions from voice encounters to visual experiences with On-Demand self-service solutions that resolve customer inquiries, improve customer experience, reduce costs, and grow revenues.
%
Call Deflection
%
Call Containment Rate
%
AHT Reduction
Visual IVR
SEE THE FUTURE
Deflect calls away from voice channels and live agents to visual self-service.
A faster, more flexible, and more efficient experience for customers calling into your contact center, Zappix Visual IVR converts traditional voice calls to digital & visual self-service. Visual IVR empowers customers to resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).
Your business will enjoy improved customer satisfaction, less agent burnout and reduced costs thanks to innovative customer service automation.
On-Demand Apps
EMPOWER CUSTOMERS
All the benefits of native apps without the disadvantages.
Cloud-based, visual web-apps deliver digital self-service to every digital device customers use, with no download required. End-to-end automation available on multiple channels at a fraction of the cost of building & maintaining a native app. Automate common service needs like order tracking, appointment confirmation, FAQs, and more.
Customers instantly access On-Demand Apps’ customer service automation whenever they need them, through any digital channel they choose. Zappix On-Demand Apps provide all the advantages of native apps without the cost to build and the effort to maintain them.
Proactive Engagement
REACH OUT TO CUSTOMERS
Connect with your customers at exactly the right moment through SMS, email, or whichever channel suits your customers best.
Targeted, personalized communication guides customers to the service solutions they need, exactly when they need it. Automate messages based on predetermined triggers or set schedules.
Zappix Proactive Engagement leverages digital channels including SMS and email to get the right message to the right audience exactly when they need it.
Agent Assist
EMPOWER AGENTS
Accelerate agent productivity with in-call intelligence, smart self-service modules, and workflow process automation
Zappix Agent Assist optimizes every agent interaction. If a Zappix user decides to talk with a live agent, Zappix transfers the entire customer journey to the agent. Every form filled and option selected in Zappix interfaces is sent directly to agents.
Agent-initiated self-service tools improve CX and find a successful resolution faster by sending the caller text messages and emails with links to forms, videos, FAQ pages and more that expedite the assistance process when needed.
Self-Service Solutions for a Smartphone Culture
Our increasingly mobile-oriented society demands Zappix customer service automation solutions
Cost Reduction
Zappix self-service solutions deliver end-to-end automation, reducing calls to live agents, as well as average handling time (AHT) to lower costs.
Customer Satisfaction
Customers are happier using Zappix. Effective and efficient self-service solves problems quickly and easily through any digital channel.
Revenue Growth Opportunities
Targeted promotional banners integrated directly into Visual IVR menus create upsell opportunities.
Improved KPIs
Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.
Agent Empowerment
End-to-end automation frees up agents to focus on complex interactions where their skills deliver the most value.
Get the e-book:
“The Power of Visual IVR”
Automated self-service and Visual IVR solutions can make a world of difference in the experience for both customers and agents. Lifesize CxEngage customers have been impressed with Zappix’s ability to give customers a viable self-service option, free up agent capacity and help increase first call resolution.
— Ashish Seth, GM of Contact Center Solutions
On-demand service is the need of the hour. This partnership with Zappix will help Firstsource improve the member experience for our Healthcare clients. We will be using it to empower end-customers with effective self-service options and increase personalized engagement with members and providers.
— Venkatgiri Vandali, President of Health Plans and Health Services
Our clients and their customers are enjoying enhanced capabilities and increased automation thanks to our expanded partnership and the benefits of Visual IVR. Zappix has created a solution that implements quickly, and starts producing and measuring results immediately.
— Ricardo Layun, VP of Customer Care
We are thrilled to be partnering with Zappix to enhance the consumer journey via their mobile self-service technologies. Their platform combined with HGS Digital’s CX expertise allows us to provide our clients with personalized and consistent omnichannel customer experiences.
— Jayme Kiester, Vice President of Channel Partnerships
The Zappix focus on ease of use and personalized digital self-service fits with our mission of providing excellent customer service. Zappix solutions enable consumers to self-serve quickly and resolve financial obligations faster, easier, and with less stress.
— Steve Kusic, CEO
The Zappix Visual IVR solution is a great addition to our portfolio of CX technologies and will enable our UK and International clients to deliver high-quality customer experiences, enabling their customers to self-serve quickly and easily reduce the cost of contact at the same time.
— Rick Kirkham, Managing Director
Zappix technology brings incredible innovation to the debt collection landscape. The Digital Debt Collection platform operates with the simplicity, speed, and mobility needed to successfully target and complete the collection process.
— Trevor Greenhill, Managing Director
By offering this app to our patients we take patient engagement to the next level and provide an improved patient experience. Our patients will now have an alternative and convenient way to access the information and services they need to stay on track.
— Amanda Powell, MD, Director of Medical Weight Loss
Zappix shares our commitment to providing breakthrough customer experiences with a Visual IVR product that offers customers additional self-service support options resulting in handle time reduction, increased agent productivity, and improved customer experience.
— Khurram Taji, Managing Director of AppConnect Partnerships & Operations
By allowing our customers to deflect calls and texts to a simple but rich digital engagement, our customers can increase self-service containment rates and allow agents to focus on situations with more complexity that require a human touch. Zappix has the industry-leading capability in this area, and we're glad to be working with them.
— Steve Smith, CEO
We are excited to bring a new era of customer service to Latin America through this partnership. Rich Visual IVR and On-Demand Apps combined with Customer Service RPA (Robotic Process Automation) reduce costs for businesses while providing the best self-service customer care available.
— Oscar Vazquez, President
We are excited to provide immediate digital connections to knowledge bases and event information through this partnership with Zappix. Their innovative solution provides the same great care and helpful connections to our attendees that our members provide to customers every day.
— Mark Brody, President
Zappix On-Demand Customer Service technology makes it easier for our attendees to access critical information exactly when they need it before, during, and after our events. Attending SOCAP New England events will be made more enjoyable and personalized through our partnership with Zappix.
— Rhonda Rohtstein, SOCAP New England Chapter President
Recent Articles
3 Must Have Capabilities for the Modern Contact Center
We might be facing one of the most dramatic periods of call center transformation in history — COVID-19 dramatically accelerated digitalization, consumers now expect more automation and self-service, and The Great Resignation is affecting every contact center. With that in mind …
Zappix Signs New Customers in the SLED Market and Public Sector
Zappix, the leading provider of Visual Self-Service, will provide visual self-service and digital automation including their flagship Visual IVR solution to public sector organizations in the SLED Market through a Zappix industry partner. The solution will empower citizens …
The 4 P’s of Patient Experience
As evidenced by the rise of virtual care, healthcare providers are increasingly turning to new technology to connect them to their patients and the public is more and more willing to use modern technology in the healthcare process. As practitioners, providers, and health systems roll out …