Self-Service Solutions for a Smartphone Culture
Our increasingly mobile-oriented society demands Zappix Visual IVR functionality
Cost Reduction
Zappix self-service solutions deliver end-to-end automation, reducing calls to live agents, as well as average handling time (AHT) to lower costs.
Customer Satisfaction
Customers are happier using Zappix. Effective and efficient self-service solves problems quickly and easily through any digital channel.
Revenue Growth Opportunities
Targeted promotional banners integrated directly into Visual IVR menus create upsell opportunities.
Improved KPIs
Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.
Cost Reduction
End-to-end automation frees up agents to focus on complex interactions where their skills deliver the most value.
Zappix Offering
Zappix Digital Self-Service solutions improve the user journey for customers and enterprise employees:
Zappix transforms the user journey during contact center interactions.
We provide businesses with an innovative digital self-service solution that improves customer experience while reducing their costs.
NPS Score
%
AHT Reduction
%
Call Containment Rate
Visual IVR
SEE THE FUTURE
A faster, more flexible, and more efficient experience for customers calling into your contact center.
Zappix Visual IVR converts traditional voice calls to digital & visual self-service, enabling customers to resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).
Your business will enjoy improved customer satisfaction, less agent burnout and reduced costs.
On-Demand Apps
EMPOWER CUSTOMERS
Innovative, visual web-apps deliver digital self-service to swiftly solve customer needs and avoid a call to customer service with no download needed.
Cloud-based, intuitive web-apps provide end-to-end automation for common service needs like order tracking, appointment confirmation, FAQs, and more.
Customers instantly access On-Demand Apps whenever they need them, through any digital channel they choose. Zappix On-Demand Apps provide all the advantages of native apps without the cost to build and the effort to maintain them.
Outbound Engagement
REACH OUT TO CUSTOMERS
Connect with your customers at exactly the right moment through SMS, email, robocall, or whichever channel suits your customers best.
Targeted, personalized communication guides customers to the service solutions they need, exactly when they need it. Automate messages based on predetermined triggers or set schedules.
Zappix Outbound Engagement leverages digital and voice channels to get the right message to the right audience exactly when they need it.
Get the e-book:
“The Power of Visual IVR”
Recent Articles
Zappix Reports Increased Market Growth for Digital Self-Service and Visual IVR in 2021
The leading Visual IVR and mobile On-Demand Self-Service vendor has seen demand for its flagship solution continue to grow this year on the back of accelerated contact center Digital Transformation plans. Zappix launched over two dozen new customers …
10 Tips To Improve Your Digital Self-Service Offering
With the proliferation of digital services over the past five years — highly accelerated by the COVID-19 pandemic — customers are demanding more and more digital solutions, and expect better automation and self-service than ever before. To avoid customer enragement and unlock customer engagement …
Businesses Have Found the Best First Step on the Path to AI
Artificial Intelligence (AI) and Machine Learning deserve the headlines the technologies have earned, but for most businesses the need for that level of automation is still a few years away. Robotic Process Automation (RPA) strikes a balance between the speed and …
