On-Demand Customer Service

Visual IVR, On-Demand Apps, Outbound Engagement, Customer Service RPA

Self-Service Solutions for a Smartphone Culture

Our increasingly mobile-oriented, instant gratification society demands Visual IVR functionality

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Lower Costs at Contact Centers

Zappix virtual app Visual IVR platforms increase self-service capabilities, reduce calls to live agents, and shorten average handling time (AHT) to lower costs

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Improve Customer Satisfaction

Customers are happier using Zappix. Effective and efficient self-service solves problems quickly, and instant On Demand streaming technology improves satisfaction

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Raise Additional Revenue

Omnichannel capabilities turn customer care into a revenue opportunity with targeted promotional banners integrated directly into Visual IVR menus

Instant visual menus

End-to-end automation

Proactive engagement

Real-time analytics

Zappix Visual IVR
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NPS Ease of Use Score
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Fewer Seconds AHT
%
Call Containment Rate
%
Users Return Directly

Digital Self-Service

Zappix products improve the user journey for customers and enterprise employees:

Visual IVR

Visual IVR provides a faster, better, and more efficient experience for customers calling your contact center

On-Demand Apps

On-Demand Apps swiftly solve customer needs and deflect calls away from customer service agents

Outbound Engagement

Outbound Engagement connects with your customers through any channel at the best time possible

Agent Collaboration Tools

Agent Collaboration Tools convey context to customers and agents to create more successful resolutions

Analytics Suite

The Zappix Analytics Suite provides key insights for every level of business from operations to the C-Suite

Zappix Studio

Create and amend your solutions without coding with the best in class drag-and-drop Zappix Studio

Customer Service RPA

Customer Service RPA is purposefully built to provide the perfect amount of automation for self-service solutions

Survey Engine

Survey Engine captures more direct feedback from customers and turns those conversations into action

Recent Articles

The Consumerization of Patient Engagement
Blog

The Consumerization of Patient Engagement

As we all get used to fast, digital solutions in our consumer interactions, our modern culture will begin to expect the same level of automation and digitization from our healthcare. Happier patients turn into more loyal patients and …
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Do Customers Actually Want Self-Service?
Blog

Do Customers Actually Want Self-Service?

Today’s customers clearly crave self-service customer support. Many are also used to calling customer service. Companies must bring self-service and automation to the channels customers are using if they want to see real CX success …
Read More ➜