Zappix offers an AI-Powered Digital Engagement Platform that transforms customer interactions through Digital Outreach, Digital Self-Service, and Digital Agent Assist.
Revolutionize your customer engagement and dramatically increase campaigns’ success with Zappix’s cutting-edge technology engine. This innovative solution empowers enterprises to digitally connect with their customers through targeted text messages, emails, and outbound calls, all seamlessly orchestrated by automated workflows.
Transform your customer service landscape with Digital Self-Service – where efficiency meets results. Revolutionize your approach, reduce costs, and elevate customer satisfaction with a solution designed to meet the demands of the modern, digitally empowered consumer.
Zappix Visual IVR is a revolutionary digital & visual self-service tool enabling customers to swiftly resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).
Digital Agent Assist optimizes every agent interaction. Revolutionize customer engagement with Zappix’s innovative solution to empower agents, enhance call handling, and elevate customer satisfaction. Digital Agent Assist delivers digital self-service automation tools from the agents directly to customers via text and email messages, providing a seamless and efficient interaction experience.
Our increasingly mobile-oriented society demands Zappix customer service automation solutions
Zappix self-service solutions deliver end-to-end automation, reducing calls to live agents, as well as average handling time (AHT) to lower costs.
Customers are happier using Zappix. Effective and efficient self-service solves problems quickly and easily through any digital channel.
Targeted promotional banners integrated directly into Visual IVR menus create upsell opportunities.
Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.
End-to-end automation frees up agents to focus on complex interactions where their skills deliver the most value.
Please contact us to set a call with our implementation experts
Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.
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