ON-DEMAND CUSTOMER SERVICE
Zappix transforms the user journey during contact center interactions.
We provide businesses with an innovative digital self-service solution that improves customer experience while reducing their costs.
Call Containment Rate
Zappix Visual IVR converts traditional voice calls to digital & visual self-service, enabling customers to resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).
Innovative, visual web-apps deliver digital self-service to swiftly solve customer needs and avoid a call to customer service with no download needed.
Cloud-based, intuitive web-apps provide end-to-end automation for common service needs like order tracking, appointment confirmation, FAQs, and more.
Customers instantly access On-Demand Apps whenever they need them, through any digital channel they choose. Zappix On-Demand Apps provide all the advantages of native apps without the cost to build and the effort to maintain them.
REACH OUT TO CUSTOMERS
Connect with your customers at exactly the right moment through SMS, email, robocall, or whichever channel suits your customers best.
Targeted, personalized communication guides customers to the service solutions they need, exactly when they need it. Automate messages based on predetermined triggers or set schedules.
Zappix Outbound Engagement leverages digital and voice channels to get the right message to the right audience exactly when they need it.
With a wave of increased inbound call volumes and a squeeze on contact center capacity from the COVID-19 pandemic, intelligent virtual assistants have quickly become a critical aspect of call centers’ response to the outbreak …Read More ➜
Corporations struggle to adapt and change because of four distinct challenges: a web of old tech, slow-moving projects, different levels of digitization/automation, & data overload. If businesses want to survive the pressures of COVID-19 …Read More ➜
Zappix Expands its BPO & BPS Digital Self-Service Solution to Allow for Optimized Services Following COVID-19 Outbreak
Zappix has enhanced its Mobile On-Demand self-service offering to offer increased revenues, optimized …Read More ➜