Zappix Visual IVR

Transforming the mobile user's journey during contact center interactions

Self-Service Solutions for a Smartphone Culture

Our increasingly mobile-oriented, instant gratification society demands Visual IVR functionality

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Lower Costs at Contact Centers

Zappix virtual app Visual IVR platforms increase self-service capabilities, reduce calls to live agents, and shorten average handling time (AHT) to lower costs

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Improve Customer Satisfaction

Customers are happier using Zappix. Effective and efficient self-service solves problems quickly, and instant On Demand streaming technology improves satisfaction

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Raise Additional Revenue

Omnichannel capabilities turn customer care into a revenue opportunity with targeted promotional banners integrated directly into Visual IVR menus

Zappix Visual IVR Self Service Platform Demo With Hand
NPS Ease of Use Score
-
Fewer Seconds AHT
%
Call Containment Rate
%
Users Return Directly
Video Cover with Zappix Wordmark
Play Video

Digital Self-Service

The Zappix Visual IVR Suite improves the user journey for customers and enterprise employees:

On Demand

Our continually mobile-oriented culture demands instant gratification. Solve customer problems immediately when users call IVR equipped with innovative Zappix On Demand technology.

Agent Dashboard

A personal touch makes good customer care great, but only if callers enjoy their contact center interactions. Make live calls worth it with innovative collaboration tools.

Multi Menu

The cloud-based Zappix virtual app environment empowers antiquated IVR platforms with full visual menus and streaming technology to transform the user journey and enhance customer satisfaction.

Actionable Analytics

Leverage accurate data analysis and active alerts to automatically track and understand user trends concerning your enterprise.

Always On

Always On is true omnichannel customer service. Embed URLs in webpages, add links to emails, print QR codes on brochures, and connect consumers to answers through any and every channel they use.

IVR Directory App

The network that started the IVR revolution, the Zappix IVR Directory App connects users to every customer care solution they need.

How Poor Customer Service Impacts The Retail Customer Experience

How Poor Customer Service Impacts The Retail Customer Experience

The way people connect, discover, communicate, and transact has changed dramatically. We see this with contact centers every day. Customers expect to connect in the way they prefer, whether through mobile, social media, or other channels available in the micro-moments that make up their day. Consumers …
Read More ➜
Can Utility Companies Catch Up With Customer Expectations?

Can Utility Companies Catch Up With Customer Expectations?

Andrew Heath, Senior Director of the Utilities Practice at J.D. Power, says, “...interacting with their utilities — whether to check usage, pay a bill or report an outage —often seems like a step back into the dark ages of technology.” The need for improvement is clear, but can utility providers catch up …
Read More ➜
Robotic Roll-Outs Reap Results

Robotic Roll-Outs Reap Results

Ninety-five percent of organizations that have implemented robotic process automation (RPA) say that it has improved productivity, according to Deloitte’s fourth Global Robotics Survey. The study also found that 93% of those who have implemented RPA believe it has improved compliance, 81% say …
Read More ➜

Ready to get started?

Enter your information below to request a demo of Zappix Visual IVR:

Zappix Visual IVR

Transforming the mobile user's journey during contact center interactions

Visual IVR Benefits basic chart

Self-Service Solutions for a Smartphone Culture

Our increasingly mobile-oriented, instant gratification society demands a revolution in IVR technology

home page mobile icons

Lower Costs at Contact Centers

Zappix virtual app Visual IVR platforms increase self-service capabilities, reduce calls to live agents, and shorten average handling time (AHT) to lower costs

Improve Customer Satisfaction

Customers are happier using Zappix. Effective and efficient self-service solves problems quickly, and instant On Demand streaming technology improves satisfaction

Raise Additional Revenue

Omnichannel capabilities turn customer care into a revenue opportunity with targeted promotional banners integrated directly into Visual IVR menus

NPS Ease of Use Score
-
Fewer Seconds AHT
%
Call Containment Rate
%
Users Return Directly
Video Cover with Zappix Wordmark
Play Video

On Demand

Our continually mobile-oriented culture demands instant gratification. Solve customer problems immediately when users call IVR equipped with innovative Zappix On Demand technology.

Multi Menu

The cloud-based Zappix virtual app environment empowers antiquated IVR platforms with full visual menus and streaming technology to transform the user journey and enhance customer satisfaction.

Always On

Always On is true omnichannel CX. Embed URLs in webpages, add links to email signatures, print QR codes on brochures, and connect consumers to the answers they're looking for on any and every channel they use.

Agent Dashboard

A personal touch makes good customer care great, but only if callers enjoy their contact center interactions. Make live calls worth it with innovative collaboration tools.

Actionable Analytics

Leverage accurate data analysis and active alerts to automatically track and understand trends of your enterprise and continually improve your customer care.

IVR Directory App

The network that started the IVR revolution, the Zappix IVR Directory App connects users to every customer care solution they need. Connect your enterprise today.

News

How Poor Customer Service Impacts The Retail Customer Experience

How Poor Customer Service Impacts The Retail Customer Experience

The way people connect, discover, communicate, and transact has changed dramatically. We see this with contact centers every day. Customers expect to connect in the way they prefer, whether through mobile, social media, or other channels available in the micro-moments that make up their day. Consumers …
Read More ➜
Can Utility Companies Catch Up With Customer Expectations?

Can Utility Companies Catch Up With Customer Expectations?

Andrew Heath, Senior Director of the Utilities Practice at J.D. Power, says, “...interacting with their utilities — whether to check usage, pay a bill or report an outage —often seems like a step back into the dark ages of technology.” The need for improvement is clear, but can utility providers catch up …
Read More ➜

Ready to get started?

Enter your information below for a free demo of Zappix Visual IVR: