AI-Powered

Digital Engagement Platform

Digital Outreach | Digital Self-Service | Digital Agent Assist

Zappix offers an AI-Powered Digital Engagement Platform that transforms customer interactions through Digital Outreach, Digital Self-Service, and Digital Agent Assist. 

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Hear from one of our clients how Zappix Digital Engagement has transformed their customer experience.

Zappix Digital Engagement Platform

Digital Outreach

REACH OUT TO CUSTOMERS

Connect with your customers at exactly the right moment through SMS, email, or whichever channel suits your customers best.

Revolutionize your customer engagement and dramatically increase campaigns’ success with Zappix’s cutting-edge technology engine. This innovative solution empowers enterprises to digitally connect with their customers through targeted text messages, emails, and outbound calls, all seamlessly orchestrated by automated workflows.

 

Digital Self-Service

empower customers

Deflect calls away from voice channels and live agents by providing omnichannel Digital Self-Service designed to meet the needs of modern customers.

Transform your customer service landscape with Digital Self-Service – where efficiency meets results. Revolutionize your approach, reduce costs, and elevate customer satisfaction with a solution designed to meet the demands of the modern, digitally empowered consumer.

Zappix Visual IVR is a revolutionary digital & visual self-service tool enabling customers to swiftly resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).

Digital Agent Assist

EMPOWER AGENTS

Accelerate agent productivity with in-call intelligence, smart self-service modules, and workflow process automation

Digital Agent Assist optimizes every agent interaction.  Revolutionize customer engagement with Zappix’s innovative solution to empower agents, enhance call handling, and elevate customer satisfaction. Digital Agent Assist delivers digital self-service automation tools from the agents directly to customers via text and email messages, providing a seamless and efficient interaction experience.

Self-Service Solutions for a Smartphone Culture

Our increasingly mobile-oriented society demands Zappix Digital Engagement Solutions.

Testimonials From Our Community

Some of Our Clients:

Recent Articles

Patient expectations are constantly changing. Patients now demand convenience, personalization, and quick access to healthcare services, prompting providers to rethink how they engage with patients. This is where digital patient engagement comes in. Digital patient engagement refers to the use of technology—such as mobile apps, web-based portals, SMS, emails, and...

Patient no-shows present a serious and ongoing challenge for healthcare providers. These missed appointments disrupt the flow of care, decrease operational efficiency, and lead to significant financial losses. On average, patient no-shows range from 10% to 30%, depending on factors such as the medical specialty, geographic location, and patient demographics​(MGMA...

Patient no-shows are a persistent issue for healthcare providers, affecting operations and patient care. When a patient misses an appointment without notice, it creates inefficiencies that ripple through the entire health system. From lost revenue to wasted resources, no-shows take a significant toll, making it essential for healthcare organizations to...