Visual IVR, On-Demand Apps, Outbound Engagement, Customer Service RPA
Our increasingly mobile-oriented, instant gratification society demands Visual IVR functionality
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Zappix virtual app Visual IVR platforms increase self-service capabilities, reduce calls to live agents, and shorten average handling time (AHT) to lower costs
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Customers are happier using Zappix. Effective and efficient self-service solves problems quickly, and instant On Demand streaming technology improves satisfaction
Omnichannel capabilities turn customer care into a revenue opportunity with targeted promotional banners integrated directly into Visual IVR menus
Zappix products improve the user journey for customers and enterprise employees:
Visual IVR provides a faster, better, and more efficient experience for customers calling your contact center
On-Demand Apps swiftly solve customer needs and deflect calls away from customer service agents
Outbound Engagement connects with your customers through any channel at the best time possible
Agent Collaboration Tools convey context to customers and agents to create more successful resolutions
The Zappix Analytics Suite provides key insights for every level of business from operations to the C-Suite
Create and amend your solutions without coding with the best in class drag-and-drop Zappix Studio
Customer Service RPA is purposefully built to provide the perfect amount of automation for self-service solutions
Survey Engine captures more direct feedback from customers and turns those conversations into action
