ON-DEMAND CUSTOMER SERVICE
Zappix transforms the user journey during contact center interactions.
We provide businesses with an innovative digital self-service solution that improves customer experience while reducing their costs.
Call Containment Rate
Zappix Visual IVR converts traditional voice calls to digital & visual self-service, enabling customers to resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).
Innovative, visual web-apps deliver digital self-service to swiftly solve customer needs and avoid a call to customer service with no download needed.
Cloud-based, intuitive web-apps provide end-to-end automation for common service needs like order tracking, appointment confirmation, FAQs, and more.
Customers instantly access On-Demand Apps whenever they need them, through any digital channel they choose. Zappix On-Demand Apps provide all the advantages of native apps without the cost to build and the effort to maintain them.
REACH OUT TO CUSTOMERS
Connect with your customers at exactly the right moment through SMS, email, robocall, or whichever channel suits your customers best.
Targeted, personalized communication guides customers to the service solutions they need, exactly when they need it. Automate messages based on predetermined triggers or set schedules.
Zappix Outbound Engagement leverages digital and voice channels to get the right message to the right audience exactly when they need it.
Zappix, the leading Visual IVR and Mobile On-Demand App vendor, has seen a sharp increase in demand for its flagship customer service automation products since the outbreak of COVID-19 …Read More ➜
Modern customer experience means implementing self-service capabilities and leveraging digital channels to deliver the interactions today’s consumers expect and demand. For any self-service project to be truly successful, leaders must focus on four key factors …Read More ➜
Zappix has launched its flagship Visual IVR solution for two more customers. Zappix has seen increased demand for its Visual IVR solution in recent months as businesses handle the significant impact of COVID-19 on contact centers …Read More ➜