Self-Service Solutions for a Smartphone Culture
Our increasingly mobile-oriented society demands Zappix Visual IVR functionality
Cost Reduction
Zappix self-service solutions deliver end-to-end automation, reducing calls to live agents, as well as average handling time (AHT) to lower costs.
Customer Satisfaction
Customers are happier using Zappix. Effective and efficient self-service solves problems quickly and easily through any digital channel.
Revenue Growth Opportunities
Targeted promotional banners integrated directly into Visual IVR menus create upsell opportunities.
Improved KPIs
Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.
Cost Reduction
End-to-end automation frees up agents to focus on complex interactions where their skills deliver the most value.
Zappix Offering
Zappix transforms the user journey during contact center interactions.
We provide businesses with an innovative digital self-service solution that improves customer experience while reducing their costs.
NPS Score
%
AHT Reduction
%
Call Containment Rate
Visual IVR
SEE THE FUTURE
A faster, more flexible, and more efficient experience for customers calling into your contact center.
Zappix Visual IVR converts traditional voice calls to digital & visual self-service, enabling customers to resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).
Your business will enjoy improved customer satisfaction, less agent burnout and reduced costs.
On-Demand Apps
EMPOWER CUSTOMERS
Innovative, visual web-apps deliver digital self-service to swiftly solve customer needs and avoid a call to customer service with no download needed.
Cloud-based, intuitive web-apps provide end-to-end automation for common service needs like order tracking, appointment confirmation, FAQs, and more.
Customers instantly access On-Demand Apps whenever they need them, through any digital channel they choose. Zappix On-Demand Apps provide all the advantages of native apps without the cost to build and the effort to maintain them.
Outbound Engagement
REACH OUT TO CUSTOMERS
Connect with your customers at exactly the right moment through SMS, email, robocall, or whichever channel suits your customers best.
Targeted, personalized communication guides customers to the service solutions they need, exactly when they need it. Automate messages based on predetermined triggers or set schedules.
Zappix Outbound Engagement leverages digital and voice channels to get the right message to the right audience exactly when they need it.
Get the e-book:
“The Power of Visual IVR”
Recent Articles
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Automation and self-service can be a critical piece of modern customer service, but call center managers and business leaders should keep a few things in mind to make sure their new automation program sees real success. In a post COVID-19 world, it’s understandable why every business …
Zappix Launches Agent Assist Solution to Accelerate Contact Center Interactions
Zappix, the leading AI-Powered Mobile On-Demand Customer Service and Visual IVR solutions provider, announced it has launched an Agent Assist solution aimed at reducing Average Handle Time and improving the time to successful …
Customers Are Calling But Who’s There To Answer?
The world is starting to accelerate towards a true end to the COVID-19 pandemic, but the post-pandemic contact center market faces a big question: how to handle increased inbound call volumes when hiring more agents has been made difficult after COVID-19? At the beginning of the pandemic, call centers around the world …
