The On-Demand Visual Self-Service Provider

Automated self-service and Visual IVR solutions can make a world of difference in the experience for both customers and agents. Lifesize CxEngage customers have been impressed with Zappix’s ability to give customers a viable self-service option, free up agent capacity and help increase first call resolution.

On-demand service is the need of the hour. This partnership with Zappix will help Firstsource improve the member experience for our Healthcare clients. We will be using it to empower end-customers with effective self-service options and increase personalized engagement with members and providers.

Our clients and their customers are enjoying enhanced capabilities and increased automation thanks to our expanded partnership and the benefits of Visual IVR. Zappix has created a solution that implements quickly, and starts producing and measuring results immediately.

We are thrilled to be partnering with Zappix to enhance the consumer journey via their mobile self-service technologies. Their platform combined with HGS Digital’s CX expertise allows us to provide our clients with personalized and consistent omnichannel customer experiences.

The Zappix focus on ease of use and personalized digital self-service fits with our mission of providing excellent customer service. Zappix solutions enable consumers to self-serve quickly and resolve financial obligations faster, easier, and with less stress.

The Zappix Visual IVR solution is a great addition to our portfolio of CX technologies and will enable our UK and International clients to deliver high-quality customer experiences, enabling their customers to self-serve quickly and easily reduce the cost of contact at the same time.

Zappix technology brings incredible innovation to the debt collection landscape. The Digital Debt Collection platform operates with the simplicity, speed, and mobility needed to successfully target and complete the collection process.

By offering this app to our patients we take patient engagement to the next level and provide an improved patient experience. Our patients will now have an alternative and convenient way to access the information and services they need to stay on track.

Zappix shares our commitment to providing breakthrough customer experiences with a Visual IVR product that offers customers additional self-service support options resulting in handle time reduction, increased agent productivity, and improved customer experience.

By allowing our customers to deflect calls and texts to a simple but rich digital engagement, our customers can increase self-service containment rates and allow agents to focus on situations with more complexity that require a human touch. Zappix has the industry-leading capability in this area, and we're glad to be working with them.

We are excited to bring a new era of customer service to Latin America through this partnership. Rich Visual IVR and On-Demand Apps combined with Customer Service RPA (Robotic Process Automation) reduce costs for businesses while providing the best self-service customer care available.

I am excited to partner with Zappix and offer innovations in technology to our clients. Zappix Visual IVR platforms will help our clients and contact centers across the UK reduce calls to live agents, lower costs, and enhance the customer experience.

We are excited to provide immediate digital connections to knowledge bases and event information through this partnership with Zappix. Their innovative solution provides the same great care and helpful connections to our attendees that our members provide to customers every day.

Zappix On-Demand Customer Service technology makes it easier for our attendees to access critical information exactly when they need it before, during, and after our events. Attending SOCAP New England events will be made more enjoyable and personalized through our partnership with Zappix.

Creating and cultivating innovative contact center technology has always been the goal of C-Zentrix. Zappix technology transforms the customer journey during contact center interactions, and provides a great connection to our core mission.