Zappix Visual IVR

Transforming the mobile user's journey during contact center interactions

Visual IVR Benefits basic chart

Self-Service Solutions for a Smartphone Culture

Our increasingly mobile-oriented, instant gratification society demands Visual IVR functionality

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Lower Costs at Contact Centers

Zappix virtual app Visual IVR platforms increase self-service capabilities, reduce calls to live agents, and shorten average handling time (AHT) to lower costs

[optimized] satisfactionWEB

Improve Customer Satisfaction

Customers are happier using Zappix. Effective and efficient self-service solves problems quickly, and instant On Demand streaming technology improves satisfaction

arrowupchartWEB

Raise Additional Revenue

Omnichannel capabilities turn customer care into a revenue opportunity with targeted promotional banners integrated directly into Visual IVR menus

Zappix Visual IVR Self Service Platform Demo With Hand
NPS Ease of Use Score
-
Fewer Seconds AHT
%
Call Containment Rate
%
Users Return Directly
Video Cover with Zappix Wordmark
Play Video
"Why isn't every company doing this?!"
— Zappix User
— Zappix User
"Impressive!!!"
— Zappix User
— Zappix User
"Love this! So handy. Thanks!"
— Zappix User
— Zappix User
"Love this!!"
— Zappix User
— Zappix User
"Awesome way to get order status"
— Zappix User
— Zappix User
"So easy! Thank you!"
— Zappix User
— Zappix User
"Super easy - thanks!!!"
— Zappix User
— Zappix User
"I wish EVERYWHERE had this technology!! Love this"
— Zappix User
— Zappix User
"Great experience!"
— Zappix User
— Zappix User
"Great service. All companies should use this service"
— Zappix User
— Zappix User
"Amazing technological advance!! I love this!"
— Zappix User
— Zappix User
"This is awesome! I wish more companies used this method."
— Zappix User
— Zappix User
"Easy peasy!"
— Zappix User
— Zappix User

Digital Self-Service

The Zappix Visual IVR Suite improves the user journey for customers and enterprise employees:

On Demand

Our continually mobile-oriented culture demands instant gratification. Solve customer problems immediately when users call IVR equipped with innovative Zappix On Demand technology.

Agent Dashboard

A personal touch makes good customer care great, but only if callers enjoy their contact center interactions. Make live calls worth it with innovative collaboration tools.

Multi Menu

The cloud-based Zappix virtual app environment empowers antiquated IVR platforms with full visual menus and streaming technology to transform the user journey and enhance customer satisfaction.

Actionable Analytics

Leverage accurate data analysis and active alerts to automatically track and understand user trends concerning your enterprise.

Always On

Always On is true omnichannel customer service. Embed URLs in webpages, add links to emails, print QR codes on brochures, and connect consumers to answers through any and every channel they use.

IVR Directory App

The network that started the IVR revolution, the Zappix IVR Directory App connects users to every customer care solution they need. Connect your enterprise today.

News

Automation Frees CSRs for Customer Care

Automation Frees CSRs for Customer Care

There are multiple points throughout the supply chain where a company reaches a customer – for example, taking an order, sending out an invoice, confirming an order, receiving payment or settling a dispute – and each point represents an opportunity to create a positive, easy and impactful experience for the customer. …
Read More ➜
Steve Smith April 20, 2018
What Does Real Omnichannel Service Look Like?

What Does Real Omnichannel Service Look Like?

Omnichannel emerged as a term for B2C retailers, describing the ability for customers to have a consistent experience over traditional channels and new, information-rich digital channels. In the world of CX, it has come to mean that customers can move from channel of engagement to channel of engagement while always …
Read More ➜
Brad Birnbaum April 19, 2018
Best Practices for Enhancing IVR

Best Practices for Enhancing IVR

Many firms are trying to determine the best ways to effectively implement self-service applications. Several have added Web-based tools and mobile apps to their customer- interaction portfolio. However, the IVR remains an important channel, and its effectiveness still has a significant impact on the customer experience …
Read More ➜
Diane Halliwell April 18, 2018

Ready to get started?

Enter your information below to request a demo of Zappix Visual IVR:

Zappix Visual IVR

Transforming the mobile user's journey during contact center interactions

Visual IVR Benefits basic chart

Self-Service Solutions for a Smartphone Culture

Our increasingly mobile-oriented, instant gratification society demands a revolution in IVR technology

home page mobile icons

Lower Costs at Contact Centers

Zappix virtual app Visual IVR platforms increase self-service capabilities, reduce calls to live agents, and shorten average handling time (AHT) to lower costs

Improve Customer Satisfaction

Customers are happier using Zappix. Effective and efficient self-service solves problems quickly, and instant On Demand streaming technology improves satisfaction

Raise Additional Revenue

Omnichannel capabilities turn customer care into a revenue opportunity with targeted promotional banners integrated directly into Visual IVR menus

NPS Ease of Use Score
-
Fewer Seconds AHT
%
Call Containment Rate
%
Users Return Directly
Video Cover with Zappix Wordmark
Play Video
"Why isn't every company doing this?!"
— Zappix User
— Zappix User
"Impressive!!!"
— Zappix User
— Zappix User
"Love this! So handy. Thanks!"
— Zappix User
— Zappix User
"Love this!!"
— Zappix User
— Zappix User
"Awesome way to get order status"
— Zappix User
— Zappix User
"So easy! Thank you!"
— Zappix User
— Zappix User
"Super easy - thanks!!!"
— Zappix User
— Zappix User
"I wish EVERYWHERE had this technology!! Love this"
— Zappix User
— Zappix User
"Great experience!"
— Zappix User
— Zappix User
"Great service. All companies should use this service"
— Zappix User
— Zappix User
"Amazing technological advance!! I love this!"
— Zappix User
— Zappix User
"This is awesome! I wish more companies used this method."
— Zappix User
— Zappix User
"Easy peasy!"
— Zappix User
— Zappix User

On Demand

Our continually mobile-oriented culture demands instant gratification. Solve customer problems immediately when users call IVR equipped with innovative Zappix On Demand technology.

Learn More

Multi Menu

The cloud-based Zappix virtual app environment empowers antiquated IVR platforms with full visual menus and streaming technology to transform the user journey and enhance customer satisfaction.

Learn More

Always On

Always On is true omnichannel CX. Embed URLs in webpages, add links to email signatures, print QR codes on brochures, and connect consumers to the answers they're looking for on any and every channel they use.

Learn More

Agent Dashboard

A personal touch makes good customer care great, but only if callers enjoy their contact center interactions. Make live calls worth it with innovative collaboration tools.

Learn More

Actionable Analytics

Leverage accurate data analysis and active alerts to automatically track and understand trends of your enterprise and continually improve your customer care.

Learn More

IVR Directory App

The network that started the IVR revolution, the Zappix IVR Directory App connects users to every customer care solution they need. Connect your enterprise today.

Learn More

News

Automation Frees CSRs for Customer Care

Automation Frees CSRs for Customer Care

Steve Smith April 20, 2018
There are multiple points throughout the supply chain where a company reaches a customer – for example, taking an order, sending out an invoice, confirming an order, receiving payment or settling a dispute – and each point represents an opportunity to create a positive, easy and impactful experience for the customer. …
Read More ➜
What Does Real Omnichannel Service Look Like?

What Does Real Omnichannel Service Look Like?

Brad Birnbaum April 19, 2018
Omnichannel emerged as a term for B2C retailers, describing the ability for customers to have a consistent experience over traditional channels and new, information-rich digital channels. In the world of CX, it has come to mean that customers can move from channel of engagement to channel of engagement while always …
Read More ➜

Ready to get started?

Enter your information below for a free demo of Zappix Visual IVR: