The On-Demand Visual Self-Service Provider

Transform customer service interactions from voice encounters to visual experiences with On-Demand self-service solutions that resolve customer inquiries, improve customer experience, reduce costs, and grow revenues.

Visual IVR

On-Demand Apps

Proactive Engagement

Agent Assist

Visual IVR

On-Demand Apps

Proactive Engagement

Agent Assist

Visual IVR

On-Demand Apps

Proactive Engagement

Agent Assist

%

Call Deflection

%

Call Containment Rate

%

AHT Reduction

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Visual IVR

SEE THE FUTURE

Deflect calls away from voice channels and live agents to visual self-service.

A faster, more flexible, and more efficient experience for customers calling into your contact center, Zappix Visual IVR converts traditional voice calls to digital & visual self-service. Visual IVR empowers customers to resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).

Your business will enjoy improved customer satisfaction, less agent burnout and reduced costs thanks to innovative customer service automation.

On-Demand Apps

EMPOWER CUSTOMERS

All the benefits of native apps without the disadvantages. 

Cloud-based, visual web-apps deliver digital self-service to every digital device customers use, with no download required. End-to-end automation available on multiple channels at a fraction of the cost of building & maintaining a native app. Automate common service needs like order tracking, appointment confirmation, FAQs, and more.

Customers instantly access On-Demand Apps’ customer service automation whenever they need them, through any digital channel they choose. Zappix On-Demand Apps provide all the advantages of native apps without the cost to build and the effort to maintain them.

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Proactive Engagement

REACH OUT TO CUSTOMERS

Connect with your customers at exactly the right moment through SMS, email, or whichever channel suits your customers best.

Targeted, personalized communication guides customers to the service solutions they need, exactly when they need it. Automate messages based on predetermined triggers or set schedules.

Zappix Proactive Engagement leverages digital channels including SMS and email to get the right message to the right audience exactly when they need it.

Agent Assist

EMPOWER AGENTS

Accelerate agent productivity with in-call intelligence, smart self-service modules, and workflow process automation

Zappix Agent Assist optimizes every agent interaction. If a Zappix user decides to talk with a live agent, Zappix transfers the entire customer journey to the agent. Every form filled and option selected in Zappix interfaces is sent directly to agents.

Agent-initiated self-service tools improve CX and find a successful resolution faster by sending the caller text messages and emails with links to forms, videos, FAQ pages and more that expedite the assistance process when needed.

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Self-Service Solutions for a Smartphone Culture

Our increasingly mobile-oriented society demands Zappix customer service automation solutions

Cost Reduction

Zappix self-service solutions deliver end-to-end automation, reducing calls to live agents, as well as average handling time (AHT) to lower costs.

Customer Satisfaction

Customers are happier using Zappix. Effective and efficient self-service solves problems quickly and easily through any digital channel.

Revenue Growth Opportunities

Targeted promotional banners integrated directly into Visual IVR menus create upsell opportunities.

Improved KPIs

Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.

Agent Empowerment

End-to-end automation frees up agents to focus on complex interactions where their skills deliver the most value.

Get the e-book:

“The Power of Visual IVR”

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