Zappix is an AI Customer Engagement Platform that helps enterprises modernize customer service and engagement by resolving customer needs end to end across inbound and outbound interactions and driving measurable outcomes at scale.
Through intelligent automation, orchestration, and AI-driven workflows, organizations reduce cost-to-serve, improve operational efficiency, and deliver consistent, high-quality customer experiences with enterprise-grade control and compliance.
75%+
Containment Rate
Millions
Touches per month
At the core of Zappix is a branded multimodal AI agent — the only solution in the market that engages customers across voice and visual interfaces simultaneously, in real time.
A customer calls. Instead of a phone tree, they're in a natural conversation with AI that understands them — while a visual interface on their phone shows guided steps,
confirmations, and live options in lock-step with the call.
Outbound
Orchestrated, multi-touch campaigns across voice, text, and email — improving response rates and eliminating manual outreach effort.
Inbound
Multimodal LLM-powered conversational AI combined with Visual IVR for a simultaneous, real-time voice and visual journey.
Live Assist
Equip live agents with real-time digital tools — sharing forms, image uploads, screen sharing, secure payments, and chatting live.
75%+
Inbound containment
↓40%
Cost-to-serve
↓60%
Manual effort
↑3x
Outbound response
75%+
Inbound containment
↓40%
Cost-to-serve
↑3x
Outbound response
↓60%
Manual effort
Trust & Security
Utilizing All Leading Models and CCaaS Systems
We map your customer journeys, define containment targets, and architect the solution around your systems.
Our team builds and configures the full deployment — LLM training, voice & visual interfaces, integrations.
Go live. Fully tested, fully compliant, fully operational — without burdening your internal team.
Built-in analytics surface resolution rates and engagement patterns. We continuously improve every deployment.
