AI-Powered

Digital Engagement Platform

Digital Outreach | Digital Self-Service | Digital Agent Assist

Transform customer experience, reduce costs, automate workflows, increase revenue, and empower agents.

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Call Deflection
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Call Containment Rate
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AHT Reduction
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Zappix Client Stories

Play Video about Zappix Digital Engagement: Personify Health Testimonial

Personify Health

Hear from one of our clients how Zappix Digital Engagement has transformed their customer experience.

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Tufts Medical Center

See how automated appointment scheduling and outreach improves the patient experience and reduces administrative burdens for healthcare providers.

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BILH Beverly GI

Discover how automated pre-procedure instructions and patient outreach can better prepare patients for appointments, alleviate administrative burdens, and significantly reduce no-shows.

Zappix Digital Engagement Products

Digital Outreach

REACH OUT TO CUSTOMERS

Connect with your customers at exactly the right moment through automated omni-channel outreach to maximize engagement results.

Digital Self-Service

empower customers

Deflect calls from voice to digital channels with omni-channel Digital Self-Service, reducing contact center costs and improving the customer experience.

Digital Agent Assist

EMPOWER AGENTS

Optimize live interactions and accelerate agent productivity with in-call intelligence, smart self-service modules, and workflow process automation, reducing average handling time.

Self-Service Solutions for a Smartphone Culture

Our increasingly mobile-oriented society demands Zappix Digital Engagement Solutions.

Testimonials From Our Community

Some of Our Clients:

Recent Articles

Top 5 Ways Digital Engagement Drives Customer Loyalty Across Industries Customers expect quick, seamless, and personalized interactions with the brands they love. Digital engagement tools, such as visual IVR, chatbots, and SMS workflows, have emerged as essential components for creating these impactful experiences. But how exactly does digital engagement foster...

Today, customers expect seamless, responsive, and efficient interactions across all touchpoints. From ordering a coffee to scheduling a doctor’s appointment, people look for experiences that are easy, fast, and accessible. For businesses, this means adapting to meet these high expectations or risking customer dissatisfaction and churn. That’s where digital engagement...

Reducing Average Handling Time (AHT) is a top priority for contact centers looking to improve efficiency and customer satisfaction. Digital engagement and self-service tools are key to achieving this by allowing customers to quickly resolve issues on their own or with minimal agent assistance. Here’s how these tools help lower...