Zappix Visual IVR

Transforming the mobile user's journey during contact center interactions

Self-Service Solutions for a Smartphone Culture

Our increasingly mobile-oriented, instant gratification society demands Visual IVR functionality

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Lower Costs at Contact Centers

Zappix virtual app Visual IVR platforms increase self-service capabilities, reduce calls to live agents, and shorten average handling time (AHT) to lower costs

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Improve Customer Satisfaction

Customers are happier using Zappix. Effective and efficient self-service solves problems quickly, and instant On Demand streaming technology improves satisfaction

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Raise Additional Revenue

Omnichannel capabilities turn customer care into a revenue opportunity with targeted promotional banners integrated directly into Visual IVR menus

Zappix Visual IVR Self Service Platform Demo With Hand
NPS Ease of Use Score
-
Fewer Seconds AHT
%
Call Containment Rate
%
Users Return Directly
Video Cover with Zappix Wordmark
Play Video

Digital Self-Service

The Zappix Visual IVR Suite improves the user journey for customers and enterprise employees:

On Demand

Our continually mobile-oriented culture demands instant gratification. Solve customer problems immediately when users call IVR equipped with innovative Zappix On Demand technology.

Agent Dashboard

A personal touch makes good customer care great, but only if callers enjoy their contact center interactions. Make live calls worth it with innovative collaboration tools.

Multi Menu

The cloud-based Zappix virtual app environment empowers antiquated IVR platforms with full visual menus and streaming technology to transform the user journey and enhance customer satisfaction.

Actionable Analytics

Leverage accurate data analysis and active alerts to automatically track and understand user trends concerning your enterprise.

Always On

Always On is true omnichannel customer service. Embed URLs in webpages, add links to emails, print QR codes on brochures, and connect consumers to answers through any and every channel they use.

Outbound Engagement

Proactively message customers individually or in groups, reduce no-shows, and send scheduled reminders with integrated SMS & email messages.

How Customer Experience Is Disrupting Business Models

How Customer Experience Is Disrupting Business Models

Customers no longer crave just service; they crave an experience. Customer service is a reactive process, which occurs when customers reach out to a brand. Customer experience, on the other hand, is a proactive process that occurs when the brand reaches out to the customer …
Read More ➜

Ready to get started?

Enter your information below to request a demo of Zappix Visual IVR:

Zappix Visual IVR

Transforming the mobile user's journey during contact center interactions

Visual IVR Benefits basic chart

Self-Service Solutions for a Smartphone Culture

Our increasingly mobile-oriented, instant gratification society demands a revolution in IVR technology

home page mobile icons

Lower Costs at Contact Centers

Zappix virtual app Visual IVR platforms increase self-service capabilities, reduce calls to live agents, and shorten average handling time (AHT) to lower costs

Improve Customer Satisfaction

Customers are happier using Zappix. Effective and efficient self-service solves problems quickly, and instant On Demand streaming technology improves satisfaction

Raise Additional Revenue

Omnichannel capabilities turn customer care into a revenue opportunity with targeted promotional banners integrated directly into Visual IVR menus

NPS Ease of Use Score
-
Fewer Seconds AHT
%
Call Containment Rate
%
Users Return Directly
Video Cover with Zappix Wordmark
Play Video

On Demand

Our continually mobile-oriented culture demands instant gratification. Solve customer problems immediately when users call IVR equipped with innovative Zappix On Demand technology.

Multi Menu

The cloud-based Zappix virtual app environment empowers antiquated IVR platforms with full visual menus and streaming technology to transform the user journey and enhance customer satisfaction.

Always On

Always On is true omnichannel CX. Embed URLs in webpages, add links to email signatures, print QR codes on brochures, and connect consumers to the answers they're looking for on any and every channel they use.

Agent Dashboard

A personal touch makes good customer care great, but only if callers enjoy their contact center interactions. Make live calls worth it with innovative collaboration tools.

Actionable Analytics

Leverage accurate data analysis and active alerts to automatically track and understand trends of your enterprise and continually improve your customer care.

Outbound Engagement

Proactively message customers individually or in groups, reduce no-shows, and send scheduled reminders with integrated SMS & email messages.

News

How Customer Experience Is Disrupting Business Models

How Customer Experience Is Disrupting Business Models

Customers no longer crave just service; they crave an experience. Customer service is a reactive process, which occurs when customers reach out to a brand. Customer experience, on the other hand, is a proactive process that occurs when the brand reaches out to the customer …
Read More ➜

Ready to get started?

Enter your information below for a free demo of Zappix Visual IVR: