Zappix Deploys Identity Management Capabilities Integrated with Visual Self-Service Solution

Zappix Deploys Identity Management Capabilities Integrated with Visual Self-Service Solution

Zappix completes the deployment of a fully integrated Visual Self-Service solution with Identity Management capabilities.


A MEF white paper, “Mobile Network Solutions for Identity Verification powered by Twilio,”found that businesses report that authenticating customers and prospects is one of their organization’s top priorities. Twenty-five percent (25%) of enterprises attribute most of their customer churn to issues with identity and authentication processes, with Fintech, Healthcare, and Ecommerce reporting even higher levels of related churn, according to that white paper.

An IAM system can also be used to deploy single sign-on (SSO) technologies. This can significantly decrease the number of passwords users need to remember. Combined with multi-factor authentication and enforceable security policies, enterprises can lower the risk of security breaches. The real-time integration allows Zappix to offer a fully integrated end-to-end self-service solution when users need to complete authentication before accessing personal data.

“Zappix’s goal is to make the consumer user journey when using Self-Service to be as successful and easy as possible. Integration with Identity Management systems is pivotal in improving that journey,” said Prakash Guggilam, Zappix CTO. “We are continuously looking to bring pre-integrated solutions to expedite the onboarding process and expand the capabilities of Zappix.”

About Zappix

Zappix delivers AI-powered Mobile On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.

The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation revenue-generating use-cases.

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