Zappix Helps Customers Quickly Respond to the COVID-19 Crisis
The leader in on-demand customer self-service solutions helped customers across industries and around the world adapt their coronavirus messaging at record speed.
BURLINGTON, MASS. (PRWEB) Apr 02, 2020 — Zappix, the leading Visual IVR and On-Demand Customer Service vendor, helped customers across industries rapidly adapt their messaging and customer outreach in response to the Coronavirus outbreak. Healthcare, retail, logistics, human resources, and other organizations seamlessly rolled out new content and procedures thanks to the powerful Zappix Studio.
Zappix customers have seen many benefits over the past month, including:
- Deflection of calls away from overwhelmed call centers with digital self-service solutions
- Edits rapidly created in just hours thanks to the Zappix Studio platform
- Changes published to all patients & consumers instantly with on-demand customer service
- Proactive and compelling notifications and outreach with Zappix Outbound Engagement
- New digital experience surveys delivered quickly with the robust Zappix Survey Engine help cultivate the best patient and consumer experiences
“Our focus right now is to continue delivering the fast, intuitive, visual experiences Zappix users expect,” said Yossi Abraham, Zappix president. “Our flexible solutions allowed all of our customers to implement the coronavirus changes they needed in less than a day and conveniently keep their customers up to speed with the rapidly changing landscape.”
Zappix will continue delivering rapid changes and support to all of its customers adapting to the coronavirus situation:
Healthcare providers have sent notifications to all connected patients about changes in their appointment procedure after all visits were converted from in-person to telemedicine. Zappix post-appointment surveys delivered after digital interactions have helped Zappix customers cultivate better patient journeys.
Human resources departments have created quickly accessible informative banners at the top of their visual menus and created links to important employee information.
Retailers have easily added COVID-19 related information to all of their customer self-service solutions.
In this time of rapid change and crisis, Zappix will focus on its mission to support customers and prospects with easy-to-use and quick-to-launch solutions that dramatically improve customer management and interaction.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases.
To learn more about Zappix, go to www.zappix.com