Zappix Inc. Announces New Multinational B2B Client For On-Demand Customer Service
Zappix Inc. will provide its On-Demand Customer Service products to help support customer experience and digitize workflows for a new client.
BURLINGTON, MASS. (PRWEB) May 22, 2019 — The leader in On-Demand Customer Service Solutions including Visual IVR has signed a new multinational B2B client. As part of the B2B corporation’s digital transformation and customer service improvement programs, Zappix will implement and launch visual customer service portals and digital self-service tools.
“We are excited to work with our client to transform their customer experience (CX) and provide a more enjoyable user journey while modernizing this B2B’s customer service process,” said Yossi Abraham, Zappix president. “Zappix On-Demand Customer Service Solutions provide digital self-service customer care and allow companies to provide multi-channel access to their customers.”
Zappix solutions will help the new B2B client:
- Improve consumer experience (CX)
- Digitize cumbersome workflows
- Automate and streamline various customer service functions
- Provide new digital channels for customer interactions
- Provide added engagement opportunities between the B2B and its clients
- Lower bottom line customer service costs
- Modernize the overall customer journey
On-Demand Apps and Zappix Visual IVR Solutions deliver fast, simple, automated customer service capabilities accessible from more digital channels 24/7.
Zappix provides On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.