Zappix Inc. Launches New “Back To Work” Solution For Businesses Adapting To COVID-19

Zappix Inc. Launches New “Back To Work” Solution For Businesses Adapting To COVID-19

Proactive daily symptom assessments pushed to employees via text or email help to keep your workforce safe during COVID-19.

BURLINGTON, MASS. (PRWEB) June 18, 2020 — Zappix, the leading On-Demand Customer-Service Solutions vendor, has launched a new solution aimed at businesses adapting their workforce management to COVID-19. The new Zappix “Back To Work” Solution delivers proactive daily symptom assessments pushed to employees via text or email help to keep workforces safe during COVID-19 as businesses begin to open in-person operations again.

Zappix on-demand customer service and Visual IVR solutions automate tedious interactions that make up the vast majority of customer service calls and free up live agents to focus on complex interactions where their skills and empathy bring great value. Customers leverage Zappix solutions to handle common use cases like Order Tracking, Account Management, Claims Processing, Knowledge Bases & FAQs, and more.
The new solution provides businesses with powerful features and benefits to keep employees and customers safe while getting things rolling again:
  • Proactive daily assessment reminders — leveraging Zappix Outbound Engagement solution, the service automatically sends daily assessment reminders to employees to increase response rates
  • Visitors are covered too — the solution is designed to also provide visitors to offices the ability to complete the assessment, and keep track of their responses
  • Fast deployment — powerful Zappix Studio and seamless backend connectivity allows implementations launch in days
  • Sync symptom assessments with work schedules — send health assessments according to employee work schedules
  • Easily accessible proof of completion — all employees and visitors receive proof of assessment completion tagged with the associated day and time
  • Real-time alerts — alerts sent to management in real-time in case of an employee or visitor failing an assessment
  • Analytics and reporting — comprehensive dashboard and reports to track responses

“With governments implementing various phased plans for re-opening, company leaders must carefully evaluate how to bring employees back to work,” said Yossi Abraham, Zappix president. “We’re glad to deliver our ‘Back To Work’ Solution and help businesses open smoothly while keeping everyone safe.”

The Back to Work Solution leverages end-to-end automation to keep the employee assessment process fast and simple for all involved. Businesses submit an employee list to the Zappix system, Zappix Robotic Process automation (RPA) processes the data and sends automated text and email messages to the appropriate employees at exactly the right time, employees complete assessments on their devices, and management is immediately notified of any assessment failures while employees and visitors who pass are granted easy access to a certificate of completion tagged for each individual workday.
About Zappix
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases.
To learn more about Zappix, go to www.zappix.com
Contact
Zappix, Inc.
(781) 739-2770
Johnny Rosa
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