The leading Visual IVR vendor announced a successful start to Q4, 2020, launching five new implementations of its flagship products during the first two weeks of the quarter.
BURLINGTON, MASS.(PRWEB)Nov. 11, 2020 —Zappix, the leading Visual IVR and Mobile On-Demand Digital Self-Service solutions provider, announced a successful start to Q4, 2020, launching five new implementations of its flagship product during the first two weeks of the quarter. The new implementations range across multiple industries including eCommerce, fintech, and healthcare.
ZappixVisual IVRand Intelligent Virtual Assistant (IVA) solutions allow consumers quick call resolution without needing to speak with a live agent. The visual interface of Zappix services make customer experience intuitive, fast, and easy to use. Zappix back-end integrations automate routine and repetitive interactions that make up a high portion of customer service calls. This combination reduces the number of calls reaching agents and frees up live agents to focus on complex interactions where their skills and empathy bring great value.
“We’re glad to help our customers deliver the innovative, easy to use, self-service solutions modern consumers demand,” said Yossi Abraham, Zappix president. “Zappix digital and visual solutions are becoming an important component of businesses’ digital transformation efforts during today’s COVID-19 crisis, and in the future.”
Zappix cloud-based Digital Self-Service solutions provide customers significant benefits:
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Offering self-service options that reduce the volume of calls reaching agents
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Lower contact center costs
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Improved customer experience (CX)
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Targeted revenue growth opportunities
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Automation of repetitive processes, freeing live agents to focus on high-value tasks
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Shorter average handling times per call
