Zappix Unveils RPA-Based Personalization for Visual IVR
The leading Visual IVR and On-Demand Customer Service vendor has launched an array of personalization features for its suite of automated digital customer service solutions.
“Customer experience standards are rising and Zappix RPA is helping our self-service solutions keep pace,” said Yossi Abraham, Zappix president. “Seamless visual experiences already deliver premier CX, and the experiences are that much better when personalized and combined with forms prefilled by RPA bots and solutions proactively delivered based on caller need.”
- Automation of repetitive processes, freeing live agents to focus on high-value tasks
- Shorter average handling times per call
- Lower contact center costs
- Reduced calls to agents
- Improved customer experience (CX)
- Targeted revenue growth opportunities
Zappix automation seamlessly integrates with any CRM, Order Management System, and other back-end systems to connect customers directly to retailers. The drag-and-drop Zappix Studio makes launching new implementations fast and painless, while Zappix Actionable Analytics tracks the customer journey and provides reports analyzing consumer behavior and trends. Together, each part of the Zappix portfolio gives businesses the power to improve customer service during the peak holiday season.