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Zappix’s Digital Patient Engagement Solution Is Now Available In Epic Connection Hub

Zappix, a leading provider of Digital Patient Engagement Solutions, has announced today that its Digital Patient Engagement Platform is now available in Epic Connection Hub. This significant integration enables healthcare providers to enhance patient interactions and streamline care processes using advanced digital tools....

The Ripple Effect of Late Cancellations: Why Proper Patient Preparation is Crucial

In the intricate ecosystem of healthcare, every appointment plays a crucial role in ensuring optimal operations and delivering quality patient care. Late cancellations, however, pose a significant disruption, impacting both the healthcare provider and the patient community. Understanding these impacts and the importance of properly preparing patients for their appointments...

The Importance of Converting Referrals in Healthcare and the Role of Proper Engagement Strategies

This white paper explores the importance of converting referrals and the financial pitfalls hospitals face when they fail to do so at a high rate. Furthermore, it highlights how Zappix, a leading digital patient engagement platform provider, can help hospitals overcome these challenges....

A New Era of Customer Service

From the early days of commerce to the digital age, the way businesses interact with their customers has undergone a profound transformation. Today, we stand at the dawn of a new era of service, where customer experience is paramount. Let's explore how customer care has evolved over time and...

The Evolution of Customer Care Outsourcing: From Cost-Cutting to Innovation Powerhouse

This white paper explores the shifting paradigm of customer care outsourcing, highlighting its emergence as a strategic tool for businesses seeking to enhance their customer experience capabilities. We examine how modern outsourcing partnerships are extending beyond traditional boundaries, fostering innovation hubs, and providing access to cutting-edge technologies....

Roadside Assistance Brochure

Guide customers through complicated processes with dynamic digital smart forms. Deflect contact center calls away from agents and provide customers with instant access to interactive tutorials and continuously updated knowledge bases. Send field-service technicians only where they’re needed with automated service reminders.  Make every answer to every common customer question...

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About Us

Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.

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25 Burlington Mall Road, Burlington, MA 01803

+1 (781) 739-2770

marketing@zappix.com

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