The AI Inflection Point in Healthcare Healthcare stands at a pivotal moment. The convergence of digital transformation, post-pandemic strain, and shifting patient expectations has accelerated the demand for smarter, more scalable systems. Generative AI introduces a fundamentally different capability: the power to create, summarize, and personalize content, interactions, and workflows...

As we recognize Access Week 2025, it’s clear that the healthcare industry has reached an inflection point. No longer is “patient access” confined to scheduling appointments or answering calls—it’s now a comprehensive, strategic function that shapes the entire patient experience, impacts outcomes, and influences financial performance. This year’s theme, “Tapestry...

Artificial intelligence (AI) has transitioned from a conceptual idea to a central component in healthcare strategy. A recent article that I was reading from Becker’s Hospital Review highlights several key trends that 66 healthcare leaders are prioritizing in 2025. https://www.beckershospitalreview.com/hit-speaker-series-q-a/meat-computers-ambient-ai-coffee-makers-what-64-leaders-are-investing-in-this-year/  These trends reflect AI’s growing role in optimizing clinical workflows,...