Smart Home Assistants Are A Smart Decision for Customer Service
Our modern world is getting continually more digital and CX is getting more personalized. Integrating smart home assistants like Amazon Alexa is the next step towards stellar customer service.
By JOHNNY ROSA
Voice-controlled smart assistants like Amazon Alexa and Google Assistant have been growing in popularity in recent years and are quickly approaching mainstream use in the U.S. Integrated into proprietary devices, smart TVs, in-home speakers, and many other gadgets, these smart assistants can help consumers a number of ways.
Their ease of use and increasing availability means more customers are asking their smart assistants for assistance. As consumers become more accustomed to asking Alexa for help, integrating customer service channels into smart devices will become a critical addition for any business looking to provide fast, convenient service and a modern CX.
According to Juniper Research, the use of these voice assistants in smart homes is set toincrease by a massive 1,000%by 2023. The company estimates that increase will mean voice assistants will reach 275 million users, up from an estimated 25 million in 2018. The research notes that smart assistants are becoming a part of our daily lives. The addition of smart home routines to Google Assistant and Amazon Alexa means most owners have begun using their assistants every day to control tasks around their homes.
“As consumers become more accustomed to asking Alexa for help, integrating customer service channels into smart devices will become a critical addition for any business looking to provide fast, convenient service and a modern CX. ”
Self-Service Is Becoming Smart Service
The goal of every good customer service team should be to cultivate a customer experience that provides answers and solves problems quickly and easily. This explosion in smart assistants provides a fantastic opportunity to take digital transformation to the next level. Already the majority of customers expect brands to offer some level of self-service solutions for customer care. Customers shouldn’t have to call customer service for the most common inquiries anymore. Smart assistants take that self-service expectation to the next level. With the power of these smart assistants, every Alexa user can immediately have a customer service representative living in their home with them. Faster, easier to access customer service is just around the corner.
Helping businesses provide great self-service customer experiences through any channel is at the core of what we do every day at Zappix. That’s why we’ve built smart assistant capabilities into every Zappix platform. Consumers should have the ability to use their smart assistants for straightforward, common tasks like looking up an order status from their favorite retailers, confirming important appointments with their clinic, or finding contact information for their insurance adjuster, as easily as they would for any other task. With Zappix On-Demand Customer Service Solutions, companies in Retail, Healthcare, Insurance, Utilities, Logistics & Services, and even the public sector can integrate to the millions of voice assistant equipped devices already in homes across the country.
A More Connected, On-Demand CX
Even the most advanced voice assistant can’t handle every customer service inquiry. Genuine human interactions are necessary to achieve the best CX possible. For straightforward or tedious interactions, however, automated self-service connected to in-home smart assistants creates a powerful addition to any customer service department’s digital transformation. As our world keeps growing increasingly modern and technology like artificial intelligence (AI) and robotic process automation (RPA) become more popular for business automation, the channels customers interact with these automated services will change. Customers will continue to expect service to be fast and immediately available whenever they need it, however. Businesses across the country should expect smart voice assistants to become a big part of the future of customer experience because of their availability, popularity, ease of use.
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Smart Home Assistants Are A Smart Decision for Customer Service
Our modern world is getting continually more digital and CX is getting more personalized. Integrating smart home assistants like Amazon Alexa is the next step towards stellar customer service.
By JOHNNY ROSA
Voice-controlled smart assistants like Amazon Alexa and Google Assistant have been growing in popularity in recent years and are quickly approaching mainstream use in the U.S. Integrated into proprietary devices, smart TVs, in-home speakers, and many other gadgets, these smart assistants can help consumers a number of ways.
Their ease of use and increasing availability means more customers are asking their smart assistants for assistance. As consumers become more accustomed to asking Alexa for help, integrating customer service channels into smart devices will become a critical addition for any business looking to provide fast, convenient service and a modern CX.
According to Juniper Research, the use of these voice assistants in smart homes is set toincrease by a massive 1,000%by 2023. The company estimates that increase will mean voice assistants will reach 275 million users, up from an estimated 25 million in 2018. The research notes that smart assistants are becoming a part of our daily lives. The addition of smart home routines to Google Assistant and Amazon Alexa means most owners have begun using their assistants every day to control tasks around their homes.
“As consumers become more accustomed to asking Alexa for help, integrating customer service channels into smart devices will become a critical addition for any business looking to provide fast, convenient service and a modern CX. ”
Self-Service Is Becoming Smart Service
The goal of every good customer service team should be to cultivate a customer experience that provides answers and solves problems quickly and easily. This explosion in smart assistants provides a fantastic opportunity to take digital transformation to the next level. Already the majority of customers expect brands to offer some level of self-service solutions for customer care. Customers shouldn’t have to call customer service for the most common inquiries anymore. Smart assistants take that self-service expectation to the next level. With the power of these smart assistants, every Alexa user can immediately have a customer service representative living in their home with them. Faster, easier to access customer service is just around the corner.
Helping businesses provide great self-service customer experiences through any channel is at the core of what we do every day at Zappix. That’s why we’ve built smart assistant capabilities into every Zappix platform. Consumers should have the ability to use their smart assistants for straightforward, common tasks like looking up an order status from their favorite retailers, confirming important appointments with their clinic, or finding contact information for their insurance adjuster, as easily as they would for any other task. With Zappix On-Demand Customer Service Solutions, companies in Retail, Healthcare, Insurance, Utilities, Logistics & Services, and even the public sector can integrate to the millions of voice assistant equipped devices already in homes across the country.
A More Connected, On-Demand CX
Even the most advanced voice assistant can’t handle every customer service inquiry. Genuine human interactions are necessary to achieve the best CX possible. For straightforward or tedious interactions, however, automated self-service connected to in-home smart assistants creates a powerful addition to any customer service department’s digital transformation. As our world keeps growing increasingly modern and technology like artificial intelligence (AI) and robotic process automation (RPA) become more popular for business automation, the channels customers interact with these automated services will change. Customers will continue to expect service to be fast and immediately available whenever they need it, however. Businesses across the country should expect smart voice assistants to become a big part of the future of customer experience because of their availability, popularity, ease of use.
