Digital Patient Engagement for Specialty Pharmacies

Increase revenue with proactive digital engagement that keeps prescriptions in-system, reduces leakage, and reduces your staff’s manual efforts.

Increased Pharmacy Conversions: More specialty prescriptions filled in-system results in a direct revenue impact.
Reduced Staff Burden: Automate time-consuming tasks like patient outreach and prior authorization renewals to reduce manual workload and minimize dependence on phone calls and mailed materials.
Enhanced Patient Loyalty: Patients feel guided, informed, and more likely to utilize your full range of services.
Data-Driven Campaigns: Track which messages drive the most conversions, and adjust in real time.

CRM/EMR Integration: Automates complex workflows while keeping PHI secure.
Automated, Digital Engagement: Patients receive status updates when prior authorizations/renewals are underway or approved.
Intelligent Targeting: Marketing outreach only to eligible patients, reducing noise and maximizing conversion.
Frictionless Switch: One-click transfer links, no forms, no extra calls.
Multi-channel Touch-points: Email and SMS messages before and after appointments, driving awareness and action.

Brand Awareness Gap: Many patients are unaware of your specialty pharmacy or its benefits.
Workflow Confusion: Fragmented processes between clinic, pharmacy, and insurance.
Missed Conversions: High-value prescriptions end up outside the system due to lack of patient engagement.
Communication Overload: Manual prior authorization and renewal processes create staff burden and patient frustration.
Revenue Leakage: High-value prescriptions are lost to outside pharmacies, resulting in missed revenue and fewer in-system prescription fills.

Reduce the need to manually send out mailing pieces or call patients.