Retailers and eCommerce companies leveraged the leader in Digital Self-Service Solutions to transform the customer journey during the busy holiday season with Visual IVR.
BURLINGTON, MASS. (PRWEB) Feb. 21, 2020 — Zappix Visual IVR customer self-service solutions contained over seventy-five thousand retail and eCommerce calls and saved retailers over a hundred thousand dollars during 2019 holiday peak season through its industry-leading digital customer service automation and visual communication.
Zappix Visual IVR and On-Demand App solutions have helped its customers increase customer service KPIs, streamline contact center processes, and provide thousands in savings to major retailers using Zappix robotic process automation (RPA) solution.
“We saw great success with our retail customers throughout 2019, and I am pleased to see how Visual IVR helped our customers during the peak holiday season,” said Yossi Abraham, Zappix president. “Our self-service solutions lower costs for contact centers, improve customer satisfaction, and free up agents to focus on high-value, complex calls.”
Today’s customers expect more automation and self-service than ever before, setting up 2020 to become the year of Visual IVR. The modern on-demand economy has created a consumer demand for speed, self-service, mobility, and automation.
Zappix cloud-based digital self-service solutions leverage the speed of Visual IVR and the convenience of RPA to provide customers the experiences they crave. Retailers using Zappix solutions benefit from:
- Lower contact center costs
- Reduced calls to agents
- Improved customer experience (CX)
- Automation of repetitive processes, freeing live agents to focus on high-value tasks
- Shorter average handling times per call
- Targeted revenue growth opportunities
Zappix automation seamlessly integrates with any CRM, Order Management System, and other back-end systems to connect customers directly to retailers. The drag-and-drop Zappix Studio makes launching new implementations fast and painless, while Zappix Actionable Analytics tracks the customer journey and provides reports analyzing consumer behavior and trends. Together, each part of the Zappix portfolio gave retailers the power to improve customer service during the peak holiday season.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases.
To learn more about Zappix, go to www.zappix.com
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