Analytics Suite
DIVE INTO DATA
The Zappix Analytics Suite provides key insights for every level of business:
Operational Reporting, Business Analytics, & Actionable Analytics
Understand your voice of the customer and build better experiences. Automatically working in the background of every interaction, the Zappix Analytics Suite produces actionable intelligence based on customer behaviors and user trends throughout the Zappix platform. Beautiful reports right out of the box, with customizable insights just a few clicks away.
The data every level of your organization needs:
Operational Reporting, Business Analytics, & Actionable Analytics.
Business Benefits
Net Promoter Score
See key survey results and customer insights including Net Promoter Score (NPS) and other key voice of the customer information.
Cost Savings
Measure and monitor call containment from Zappix automated self-service solutions and make intelligent, cost saving adjustments.
DATA VISUALIZATION
See the statistics
The Zappix Analytics Suite comes fully equipped with informational graphs, plots, and other tools to track and dig into your data right out of the box. User volumes, usage trends, channel insights and more displayed in beautifully organized graphics. Dive deeper with customizable parameters and preferred channel insights in just a few clicks.
DAILY DETAILS
Operate smoothly
Tracking and maintaining daily operations is simple and easy with the Zappix Analytics Suite. Operations managers can easily measure and manage usage volumes, track licenses, and coordinate general daily product operation. The Analytics Suite provides every detail and insight they need to guarantee everything is running smoothly today and stays that way tomorrow.
INTELLIGENT INSIGHT
Take informed actions
The Zappix Analytics Suite notifies business leaders of actionable insights as they happen, enabling fast, informed decision making. Manage active alerts by predetermining benchmarks depending on customizable streams and trends. Be alerted to sudden increases in sales or decreases in usage and never be caught behind the eight ball again.
SMART BUSINESS
Shape the future
Learn customer trends and leverage usage data into creating better experiences for consumers. The business analytics module focuses on constructive insights like which menus customers prefer, what FAQs are viewed the most, and what users comment about the most. Use these contextual insights to emphasize menus, explain important details, and focus on deflecting new customer needs.
