DIVE INTO DATA
The Zappix Analytics Suite provides key insights for every level of business:
Operational Reporting, Business Analytics, & Actionable Analytics
Understand your voice of the customer and build better experiences. Automatically working in the background of every interaction, the Zappix Analytics Suite produces actionable intelligence based on customer behaviors and user trends throughout the Zappix platform. Beautiful reports right out of the box, with customizable insights just a few clicks away.
The data every level of your organization needs:
Operational Reporting, Business Analytics, & Actionable Analytics.
Net Promoter Score
See key survey results and customer insights including Net Promoter Score (NPS) and other key voice of the customer information.
Measure and monitor call containment from Zappix automated self-service solutions and make intelligent, cost saving adjustments.
See the statistics
The Zappix Analytics Suite comes fully equipped with informational graphs, plots, and other tools to track and dig into your data right out of the box. User volumes, usage trends, channel insights and more displayed in beautifully organized graphics. Dive deeper with customizable parameters and preferred channel insights in just a few clicks.