Press Releases

BURLINGTON, MASS.(PRWEB)Dec 13, 2022 — For the last several years, Zappix clients have been able to push and pull information via APIs to automate self-service inquiries. Zappix has further advanced these capabilities by enabling clients to push user journey actions to CRM systems in real time. It allows agents to...

The Digital Patient Engagement Solution provider announced the launch of their Referral Management service with an existing healthcare client. BURLINGTON, MASS.(PRWEB)November 14, 2022 — Zappix has deployed an automated digital engagement solution that reminds patients of their referrals, explains the importance of those procedures, and drives the scheduling of appointments....

A national retailer for electronics launched Zappix Visual IVR to redirect inbound callers to digital self-service functions to overcome agent capacity shortages, reduce the number of calls agents receive, and improve average waiting times. BURLINGTON, MA.(PRWEB)Nov 03, 2022 —Zappix, a leading Visual and Digital Self-Service provider, has announced the launch...

Enterprises in the retail and travel & hospitality verticals have launched Zappix’s leading Visual Self-Service solution to improve customer experience. BURLINGTON, MASS.(PRWEB)Oct 26, 2022 —Zappix,a leading Visual and Digital Self-Service provider, has announced the launch of its services for new customers in diverse verticals. The company is expanding its customer...

Zappix completes the deployment of a fully integrated Visual Self-Service solution with Identity Management capabilities. BURLINGTON, MASS.(PRWEB)Oct 07, 2022 — A MEF white paper, “Mobile Network Solutions for Identity Verification powered by Twilio,”found that businesses report that authenticating customers and prospects is one of their organization’s top priorities. Twenty-five percent...

Zappix is among the 10 companies that are at the forefront of providing Healthcare Digital Transformation solutions and impacting the marketplace in the Healthcare Business Review annual listing. BURLINGTON, MASS.(PRWEB)Sep 21, 2022 — Zappix has been recognized as a leading Digital Transformation Solutions Provider 2022 in theHealthcare Business Review annual...

The Digital Patient Engagement and Visual Self-Service solutions provider has announced the launch of Digital Payment for a healthcare provider as part of its industry-leading digital solution. BURLINGTON, MASS.(PRWEB)Sep 08, 2022 — The service is integrated with payment gateways, relevant back end-systems and can be accessed via the provider’s website,...

The leading Visual Self-Service Solution provider was chosen by a large Hospitality and Travel company to automate customer service and improve CX. BURLINGTON, MASS.(PRWEB)Aug 03, 2022 — “We are excited to add another enterprise customer that works as hard to strengthen and improve digital customer experiences as much as we...

The Digital Patient Engagement and Visual Self-Service solutions provider has announced the signing of another healthcare provider to implement and launch its innovative engagement platform. BURLINGTON, MASS.(PRWEB)Jul 12, 2022 — “We are excited to provide our Digital Patient Engagement Solution to new clients in the healthcare industry,” said Yossi Abraham,...

The leading Visual Self-Service solution provider has added public sector organizations in the SLED Market to its list of clients. BURLINGTON, MASS.(PRWEB)June 14, 2022 — The ZappixSLED self-service solutionwill provide digital Self-Service to residents and citizens calling into public sector contact centers to improve the experience and increase efficiency by...

The leading Visual Self-Service provider will discuss a joint case study with partner Premiere Response and showcase its solution at the Northeast Contact Center Forum event. BURLINGTON, MASS.(PRWEB)May 26, 2022 — “I am excited to get back to real in-person events, and what could be better than reconnecting with leaders...

The leading Visual Self-Service solutions provider has signed two new strategic customers for its flagship Visual IVR product, meeting the continued growth in market demand for automated self-service solutions for customer service call center interactions. BURLINGTON, MASS.(PRWEB)May 10, 2022 —Zappix, the leading Visual Self-Service solutions provider, has signed two new...