BURLINGTON, MASS. (PRWEB) July 26, 2023 — Zappix, a leading provider of digital customer service solutions, announced a partnership with Repay Holdings Corporation (NASDAQ: RPAY) (“REPAY”), a leading provider of vertically-integrated payment solutions. By embedding REPAY’s payment technology, Zappix customers can provide a more convenient payment experience while offering a suite of payment solutions, including card and ACH.
Utilizing the integration with REPAY, Zappix’s Visual Self-Service and automation solutions
deliver real-time payment processing, enabling faster transactions and higher payment success rates. The combined solution also eliminates the need for third-party payment portals or manual intervention, which reduces touchpoints to sensitive customer data and increases security. With REPAY, Zappix can expand the operational benefits offered to its customers, including financial services, healthcare, government, utilities, insurance, and more.
“At Zappix, we’ve built a strong foundation of trust with our customers by putting an emphasis on delivering exceptional user experiences,” said Bob Barrows, Head of Partnerships and Business Development at Zappix. “As the digital landscape continues to evolve rapidly, organizations across industries are seeking efficient and seamless payment processing solutions – and REPAY is the perfect fit for our customers’ needs.”
“There’s an incredible number of similarities between the value points Zappix’s solutions bring to the market and REPAY’s commitment to pinpointing new, innovative ways to enable its customers to provide frictionless payment experiences,” said Jake Moore, EVP, Consumer Payments at REPAY. “We’re excited to partner with Zappix and look forward to continuing to find new ways to innovate the payment experience alongside the company in the years to come.”
Zappix delivers AI-powered Mobile On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners, and automation of revenue-generating use-cases.
To learn more about Zappix, go to http://www.zappix.com.
REPAY provides integrated payment processing solutions to verticals that have specific transaction processing needs. REPAY’s proprietary, integrated payment technology platform reduces the complexity of electronic payments for clients while enhancing the overall experience for consumers and businesses. For more information about REPAY’s platform, visit www.repay.com.
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