BURLINGTON, MASS. (PRWEB) June 21, 2023 — Zappix, a leading provider of Visual Self Service solutions, announces its latest retail client launch, further strengthening its presence in the industry. This service empowers the retail client to enhance their customer experience by offering seamless visual and digital order status and tracking functionalities accessible through the Interactive Voice Response (IVR) flow.
With Zappix’s innovative Visual IVR technology, customers can now effortlessly access real-time information about their orders and track their progress. By leveraging this digital solution, customers can conveniently obtain up-to-date information about their orders, ensuring transparency and reducing the need for unnecessary customer service interactions.
The new integration allows customers to receive personalized order updates, shipment details, estimated delivery times, and more, all through a user-friendly visual interface. Through this seamless experience, customers can conveniently check their order status without the hassle of waiting on the line with an agent or navigating complex menu options.
“We are excited to collaborate with our new retail client to provide digital self-service capabilities,” said Yossi Abraham President & CEO of Zappix. “By implementing Zappix technology, we help our clients deflect expensive voice calls from contact center agents to Digital and Visual Self-Service solution, and drive cost reduction and improved CX.”
Zappix’s technology not only revolutionizes the way retail businesses engage with their customers but also helps increase operational efficiency, reduce costs, and improve customer satisfaction.
Zappix delivers AI-powered Mobile On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners, and automation of revenue-generating use-cases.
To learn more about Zappix, go to http://www.zappix.com.