BURLINGTON, MASS. (PRWEB) April, 2023 — Zappix, a leading Visual and Digital Self-Service provider, has announced that they have signed with two utility companies based in Europe through two separate partnerships. These clients signify a significant step in Zappix’s global expansion as it continues to empower businesses with innovative automation technology for streamlined customer service experiences.
The first utility company has chosen Zappix’s cutting-edge automation platform to provide their customers with efficient troubleshooting and issue resolution. With Zappix’s advanced self-service capabilities, customers can quickly troubleshoot common issues, report emergencies, and access relevant information to resolve problems promptly and effectively. The service streamlines operations, reduces calls to contact center agents, and optimizes costs.
The second utility company has joined forces with Zappix to elevate its customer service offerings by providing self-service and reducing the volume of calls reaching their agents. By leveraging Zappix’s omnichannel engagement tools and Visual IVR, the company’s clients will now have the ability to effortlessly report outages and malfunctions related to public lightings, such as street lamps and traffic lights.
“Zappix is proud to work with these two clients in Europe,” said Yossi Abraham, President & CEO of Zappix. “Our advanced self-service capabilities and automation technologies are designed to empower businesses to deliver exceptional customer experiences while optimizing their operations and reducing costs. We are excited to work closely with our new clients and partners as we continue our growth and global expansion.”
Zappix delivers AI-powered Mobile On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners, and automation of revenue-generating use-cases.
To learn more about Zappix, go to http://www.zappix.com.