BURLINGTON, MASS. (PRWEB) May 15, 2023 — Zappix, a leading provider of Visual Self-Service solutions, has announced a partnership with ProcedureFlow, a recognized leader in process documentation and optimization. Together, the two companies will combine their expertise to provide customers with an enhanced customer service experiences through the delivery of personalized and streamlined self-service options.
Zappix’s Visual IVR solution provides customers with an easy-to-use and highly engaging platform for accessing information and resolving issues quickly and efficiently. With ProcedureFlow’s expertise in process documentation and optimization, customers will now have access to a comprehensive, easy-to-understand process for solving their problems.
“We are thrilled to be partnering with ProcedureFlow,” said Yossi Abraham, President & CEO of Zappix. “Their expertise in process optimization is a perfect complement to our Visual Self-Service solutions, and together we can deliver a seamless customer service experience.”
Zappix will collaborate closely with ProcedureFlow’s process documentation and optimization capabilities through their partnership. This will enable customers to easily access step-by-step solutions to their issues while also providing them with Zappix’s Visual Self-Service solutions. As a result, the need for customers to speak with a live agent will be reduced, and they will have a more personalized and efficient experience.
“I am thrilled to announce our new partnership with Zappix, a leading provider of visual self-service solutions. Together, we are committed to enhancing the employee and customer experience by breaking down critical knowledge barriers and streamlining workflows. ProcedureFlow’s next-generation knowledge management software reimagines the way procedural information is created, documented, updated, and shared.” said Dan Keddy, Sr. Director of Partner Sales and Channel Management at ProcedureFlow.
“By working alongside Zappix, we are dedicated to elevating the customer experience and improving the way employees consume procedural knowledge. Our shared vision and commitment to innovation make this partnership a perfect match, and we look forward to exploring new opportunities to drive growth and success for our customers.”
Zappix strives to offer outstanding services to its clients and continually seeks new ways to improve the customer experience. Cozera, a premier identity authentication provider, empowers businesses to connect with customers in unique and impactful ways. Thanks to the partnership, both companies can deliver a superior customer experience in every interaction.
Zappix delivers AI-powered Mobile On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners, and automation of revenue-generating use-cases.
To learn more about Zappix, go to http://www.zappix.com.
A Knowledge Management software uniquely designed for the modern workplace. ProcedureFlow simplifies the way employees navigate organizational processes to accelerate proficiency. Our improved process flows allow you to create, organize, update, share, and track procedures for easier end-to-end management.
ProcedureFlow digitizes your operations to create a single source of truth for company processes. This allows employees to access the information they need in a highly consumable, visual, and easily updatable format. With ProcedureFlow, companies can create a high-performing culture by improving training and proficiency and boosting employee confidence from day one.
To learn more about ProcedureFlow, go to https://procedureflow.com/