Insurance

Enhanced self service capabilities

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NPS Ease of Use Score
-
Fewer Seconds AHT
%
Call Containment Rate
%
Customers Return Directly
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Increase Self Service

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Reduce Calls to Live Agents

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Lower Costs at Contact Centers

Use Cases

report an insurance ivr claim

Report A Claim

Automate the claims process with self service forms connected to Zappix visual experience platforms
insurance ivr event documentation

Event Documentation

Add photographs and critical information to insurance claims with smartphone camera integration and collaboration tools
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Pay Bills

Manage amounts due and schedule payments
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Manage Policies

Link policies and payments and manage accounts
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Schedule Calls

Find the right time to speak with an insurance agent
roadside auto insurance ivr assistance

Roadside Assistance

Easy connections through geolocation capabilities

Always On

Accessing account information, interacting with insurance agencies, and connecting with customer service has never been easier for consumers than with Zappix Always On solutions. Give users a consistent connection through URLs on websites, secure links in emails, and every other channel consumers choose. A truly omnichannel digital solution.

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On Demand

Completely automate the claims process through digital self-service capabilities provided quickly and easily by Zappix On Demand solutions. Callers connected to legacy insurance IVR are served elegant visual forms and interactive tools to attach photographs, video clips, and more to rich, informative insurance claims.

Multi Menu

The Zappix Multi Menu virtual app environment instantly provides the functionality users demand without the need to download any app. Consumers fluidly transfer between self-service options with innovative visual menus that transform the user journey.

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Insurance

Insurance

Enhanced self-service capabilities

Play Video

Increase Self Servce

Reduce Calls to Live Agents

Lower Costs at Contact Centers

mobile verticals icons
Report A Claim
Automate the claims process with self-service forms connected to Zappix visual experience platforms
Event Documentation
Add photographs and critical information to insurance claims with smartphone camera integration and collaboration tools
Pay Bills
Manage amounts due and schedule payments
Manage Policies
Link policies and payments and manage accounts
Schedule Calls
Find the right time to speak with an insurance agent
Roadside Assistance
Easy connections through geolocation capabilities

Always On

Accessing account information, interacting with insurance agencies, and connecting with customer service has never been easier for consumers than with Zappix Always On solutions. Give users a consistent connection through URLs on websites, secure links in emails, and every other channel consumers choose. A truly omnichannel digital solution.

On Demand

Completely automate the claims process through digital self-service capabilities provided quickly and easily by Zappix On Demand solutions. Callers connected to legacy insurance IVR are served elegant visual forms and interactive tools to attach photographs, video clips, and more to rich, informative insurance claims.

Multi Menu

The Zappix Multi Menu virtual app environment instantly provides the functionality users demand without the need to download any app. Consumers fluidly transfer between self-service options with innovative visual menus that transform the user journey.