Insurance

Enhanced self service capabilities

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NPS Ease of Use Score
-
Fewer Seconds AHT
%
Call Containment Rate
%
Customers Return Directly
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Increase Self Service

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Reduce Calls to Live Agents

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Lower Costs at Contact Centers

Use Cases

report an insurance ivr claim

File A Claim

Automate the claims process with self service forms connected to Zappix visual experience platforms
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Claims Status

Let users easily check claims statuses and receive automatic notifications at milestones with outbound engagement
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Pay Bills

Manage amounts due and schedule payments
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Request A Form

Easily access and print the right insurance form
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Manage Policies

Link policies and payments and manage accounts
Zappix Visual IVR

Adjuster Lookup

Find the right insurance adjuster for you

Always On

Accessing account information, interacting with insurance agencies, and connecting with customer service has never been easier for consumers than with Zappix Always On solutions. Give users a consistent connection through URLs on websites, secure links in emails, and every other channel consumers choose. A truly omnichannel digital solution.

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On Demand

Completely automate the claims process through digital self-service capabilities provided quickly and easily by Zappix On Demand solutions. Callers connected to legacy insurance IVR are served elegant visual forms and interactive tools to attach photographs, video clips, and more to rich, informative insurance claims.

Multi Menu

The Zappix Multi Menu virtual app environment instantly provides the functionality users demand without the need to download any app. Consumers fluidly transfer between self-service options with innovative visual menus that transform the user journey.

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Insurance

Insurance

Enhanced self-service capabilities

Play Video

Increase Self Servce

Reduce Calls to Live Agents

Lower Costs at Contact Centers

mobile verticals icons
File A Claim
Automate the claims process with self-service forms connected to Zappix visual experience platforms
Claims Status
Let users easily check claims statuses and receive automatic notifications at milestones with outbound engagement
Pay Bills
Manage amounts due and schedule payments
Manage Policies
Link policies and payments and manage accounts
Request A Form
Easily access and print the right insurance form
Adjuster Lookup
Find the right insurance adjuster for you

Always On

Accessing account information, interacting with insurance agencies, and connecting with customer service has never been easier for consumers than with Zappix Always On solutions. Give users a consistent connection through URLs on websites, secure links in emails, and every other channel consumers choose. A truly omnichannel digital solution.

On Demand

Completely automate the claims process through digital self-service capabilities provided quickly and easily by Zappix On Demand solutions. Callers connected to legacy insurance IVR are served elegant visual forms and interactive tools to attach photographs, video clips, and more to rich, informative insurance claims.

Multi Menu

The Zappix Multi Menu virtual app environment instantly provides the functionality users demand without the need to download any app. Consumers fluidly transfer between self-service options with innovative visual menus that transform the user journey.