In this insightful testimonial, Geza Csank, Senior Front Line Manager at Personify Health, shares how Zappix’s Digital Engagement platform has transformed their customer service experience. Discover how implementing Zappix has empowered their customers with efficient self-service options and streamlined their overall customer journey. Don’t miss this real-world success story of how technology can elevate customer service to new heights!
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Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.