Visual IVR lets BPOs capitalize on the power of modern technology. On average, Visual IVR handles as much traffic as four agents at the cost of just one.
This visual Intelligent Virtual Assistant (IVA) powered by Zappix Robotic Process Automation (RPA) deflects calls from reaching agents, reduces average handling times, and lowers inbound call volumes by transforming voice encounters into visual experiences.
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To learn more about how Zappix technology like Visual IVR, and innovative Robotic Process Automation (RPA) are transforming communication, customer service, and other industries, see the rest of our white papers:
Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.