BPO Fact Sheet

Zappix Visual IVR changes the game for BPOs

Visual IVR lets BPOs capitalize on the power of modern technology. On average, Visual IVR handles as much traffic as four agents at the cost of just one.

This visual Intelligent Virtual Assistant (IVA) powered by Zappix Robotic Process Automation (RPA) deflects calls from reaching agents, reduces average handling times, and lowers inbound call volumes by transforming voice encounters into visual experiences. 

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To learn more about how Zappix technology like Visual IVR, and innovative Robotic Process Automation (RPA) are transforming communication, customer service, and other industries, see the rest of our white papers: