Healthcare consumerism is the trend of patients becoming more involved and proactive in their healthcare decisions. This shift is influenced by increased access to health information, advancements in technology, and higher expectations for personalized care. Healthcare providers must adapt to this change by leveraging digital tools and strategies that support patient empowerment and engagement.
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Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.