The path forward for Utility Customer Care is one with balance between fast-paced changes and an evolutionary approach.
Customer Experience (CX) and customer care have become two of the most critical components of customer satisfaction for every utility provider. Modern customers expect services to be delivered quickly whenever they want, through whatever channel they choose to use.
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To learn more about how Zappix technology like Visual IVR, and innovative Robotic Process Automation (RPA) are transforming communication, customer service, and other industries, see the rest of our white papers:
Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.